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Help Desk System Administrator

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Position Description:

The Help Desk Administrator is responsible for general maintenance of computers and computer equipment and for resolving identified technical problems. Help Desk Administrator is expected to undertake general tasks which will promote seamless use of IT infrastructure in a work environment.  


Must live in the Greater Cincinnati/Northern KY area. 

Remote Position - with some in office, as needed.

Up to 10% travel

This position is not eligible for sponsorship.


Duties and Responsibilities:

  • Imaging and distribution of laptops, including initial training sessions with new employees upon receipt of equipment.
  • Provide computer support services for both software and hardware for NTT Data Business Solutions employees.
  • Testing of computers and ensuring that computer systems are functioning properly.
  • Physical set up of computers and software system installation for various computer application and programs.
  • Identify and solve any problems that affect computer operating systems.
  • Maintain other computer peripheral devices such as printers and solving printing problems if they arise.
  • Carry out other duties as requested by IT Director.


Position Requirements/Qualifications:

  • High School Diploma or GED
  • Minimum 1 year experience with different operating systems such as (Windows 10, MacOS) and antivirus systems, basic knowledge of Active Directory.
  • Minimum 1 year experience with Microsoft Office 365 and all related applications.
  • Ability to work without supervision and multi-task
  • Good communication skills, customer services aptitude, problem solving ability and initiative



  • Experience with Windows desktop imaging is a plus.
  • Experience supporting VDI is a plus.



NTT Data Business Solutions offers competitive salaries, excellent health and dental benefits, including 20 days of Paid Time Off in addition to 10 paid holidays, a 401k plan, remote work opportunities and many other great benefits. Would you have an interest in pursuing a position with our high growth firm?


Employment is contingent upon the completion of a satisfactory background check | NTT Data Business Solutions participates in E-Verify | No third-party applications will be accepted.

Cincinnati, OH, US, 45242 Home-based, US

Jun 21, 2022

Nearest Major Market: Cincinnati

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