Global Service Area Manager - Server Management (f/m/d) - Cloud Infrastructure Services

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Empowering you – to break new ground!


We want to shape the future with vision and innovation. Be part of it and develop your full potential!


As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom-fit SAP solutions for our global customers.As Global Service Area Manager - Servermanagement (f/m/d) in the Global Managed Services business unit, you can expect a global team of over 1,500 colleagues who share your passion for SAP and Managed Cloud. Would you like to take the next step in your career and be part of our highly qualified team? Then join our Server Management unit and take on management responsibility for a global acting team within our worldwide Data Center environment.


Are you ready to break new ground?

Location : Malaysia


That is what makes us special: 

Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

Active participation in shaping your future

Individually tailored onboarding program including a mentoring program

Sustainable career support with our career model and individual development programs

International development opportunities and networks

Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities


Do you love challenges?


As Global Service Area Manager (f/m/d) you are accountable for operational excellence on the effectiveness, efficiency and overall quality of delivery in the service area Servermanagement. (globally). This includes leadership and management responsibilities from an operational level, ensuring services are delivered in line with global standards, compliances and available to SLA expectation. The Global Service Area Manager (f/m/d) reports directly to the Service Owner.


Close collaboration with the Service Owner is key to coordinate and supervise critical initiatives as well as projects within given service area, including project management and documentation, following up on planning and results, project prioritization and risk assessment.

Close collaboration with the Global Topic Lead to drive efficiency, innovation and excellence.

Required to prepare and track resource planning and utilization, measure and control internal critical metrics (service quality, customer satisfaction, efficiency).

Ability to prepare and support initiatives focusing on harmonization of business processes and continuous increase in efficiency.

To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed.


Global Service Manager Detail accountabilities:

Participation on Service Definition and Strategy 

Manage overall Service Delivery and quality assurance in the Service Area

Personnel Management in cooperation with Team Leads

Focus on service operation in the Service Area

Focusing on documentation / runbooks / working instructions for the Service Area

SLAs compliance and Service reporting in the Service Area

Capacity planning and resource scheduling including forecasting

Coordination on the team effort to reach maximum and optimum productivity


Additional Global Staffing Manager accountabilities:

Operational resource planning and scheduling on daily basis

Coordination of individual efforts to reach maximum productivity of staff

Coordination: For some group of tasks (microprojects) agree details with internal / external stakeholders. Staffs people to those requests ensuring that deadlines are met 

Escalates resource conflicts e.g. to Service Owner / Project Managers

Maintains central capacity and availability related information about resources


Convince us with your potential

University degree - preferably in the field of IT - or a comparable qualification or work


8+ years work experience in general

3+ years leadership and management experience

Proven track record in infrastructure technologies, server hardware and virtualization

Experience in an international environment and / or within matrix structures

High level of business acumen

Profound background on Operations Management

Effective communication skills as well as negotiation and de-escalation skills

Enforcing standards

Focuses on execution and adapts / modifies quickly as well as taking personal responsibility

Problem resolving mindset and persuasiveness

Consistently driving results, even under tough circumstances

Medium willingness to travel

Business fluent in written and spoken English




Do you have questions?


We are looking forward to receiving your complete application documents (Cover letter, CV and references) stating the earliest date you could start.

Get empowered by NTT DATA Business Solutions!


Norshafina Zainuddin  

E-Mail: Norshafina.Zainuddin@nttdata.com 


We transform. SAP® solutions into Value



Cyberjaya, MY, 63000

Sep 18, 2021