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Service Delivery Manager

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Empowering You – to break new ground!


As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.




With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.




Location: Malaysia


What makes us special:


Team-oriented corporate culture, collaboration as equals and steady knowledge transfer


Family-friendliness (e.g. Childcare Center, paternity and maternity)


Diversity & Inclusion (e.g. various initiatives & communities)


Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)


Individually tailored onboarding program including a mentoring program and sustainable career support with our career model


Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities


Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)




Do you love challenges?


As a Service Delivery Manager, you are the bridge between the customer and the service provider. You play a vital role in ensuring customer satisfaction by building positive relationships, meeting service delivery expectations, and providing effective leadership. By continuously seeking improvement opportunities, identifying cross-selling and up-selling opportunities, and promoting customer success for contract renewals, you help drive business growth and success for both the customer and the service provider.


■ You have operational responsibility for customers in the Managed Cloud or AMS environment.


■ Ensuring a high level of customer satisfaction is a priority for you, including de-escalation management.


■ You are in continuous exchange with our customers, building customer relationships and being a link between the delivery units and the customer.


■ Your responsibilities include compliance with agreed contract contents and SLAs of your customers.


■ Together with Sales, you are responsible for the strategic and innovative further development of your customers.


■ You are responsible for risk management and the profitability of your assigned customers.


Convince us with your potential!

■ Your life path is not linear but shaped by diverse professional and life experiences.


■ In you, the qualities of being curious, receptive, enthusiastic, structured, and confident are combined.


■ You have a good feeling for people and can easily identify interests, motivations and agendas.


■ You demonstrate a 'customer first mindset' that is compelling in direct customer interactions, including at the management level.


■ You have broad professional experience and in-depth knowledge in service delivery management.


■ You quickly grasp complex matters and can break them down into workable tasks.


■ You are also a motivated team player who enjoys working in a global team and business context.


■ Occasional business trips (national or international once in a while) are a matter of course for you.


Any questions?


We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!


Norshafina Zainuddin  




We transform. SAP® solutions into Value

Cyberjaya, MY, 63000

May 22, 2023

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