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Shared Services - Application Monitoring Consultant

Empowering You – to break new ground!


As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.




With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.




Location: Malaysia


What makes us special:


Team-oriented corporate culture, collaboration as equals and steady knowledge transfer


Family-friendliness (e.g. Childcare Center, paternity and maternity)


Diversity & Inclusion (e.g. various initiatives & communities)


Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)


Individually tailored onboarding program including a mentoring program and sustainable career support with our career model


Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities


Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)




Do you love challenges?


■ Primary focus would be to process POs and invoices via NTT’s internal software –it.capture. (Training will be provided)

■ Train the system to be able to automate the data capturing and entry.

■ Monitor the tool status and to ensure it is working well.

■ Support incident / service request coming from it.capture customers.

■ Forwarding / escalating customer’s requests to the responsible team(s).

■ Regularly provide the customer with a regular status update (for example, troubleshooting or process handling).

■ Normal and Noon shift working rotation to support customers globally.


Convince us with your potential!

■ Candidate must possess at least a Professional Certificate, Diploma,Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma,Professional Degree, Computer Science/Information Technology, Engineering(Computer/Telecommunication) or equivalent

■ Minimum of 1 year working experience in IT, Information Technology

■ Possess good comunication skills (written and verbal)

■ Able to adapt to a process-oriented mindset in a Global environment

■ Willing to learn and be dynamic to new challenges, in line with organization’sexpansion plans

■ Extrovert personality is highly preferred (social, outgoing, etc.)

Required language(s): English.

■ Applicants must be willing to work in Cyberjaya

■ Willing to support 24/7 shift


Do you have questions?


We are looking forward to receiving your complete application documents (Cover letter, CV and references) stating the earliest date you could start.

Get empowered by NTT DATA Business Solutions!


Norshafina Zainuddin  




We transform. SAP® solutions into Value

Cyberjaya, MY, 63000

May 9, 2023

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