Senior Retail AMS Consultant



Job Description – Senior Retail AMS Consultant


Managed Services – About Us


Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.  We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.  We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.  We take care of our customers’ solutions from A to Z, transforming trust, into value.


From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.   Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly-skilled and love the variety of work within Managed Services.


Key Responsibilities:

  • Provide estimates in a timely manner and communicate deliverable status to stakeholders.
  • Analyse, configure and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable
  • Strong communicator; able to communicate confidently with customers and Service Delivery Managers, keeping all up-to-date with progress of deliverables. Can positively influence different stakeholders; is accepted at various levels as an appropriate partner in discussions.  Has a calm approach in stressful situations in which they take responsibility and has great personal integrity.
  • Problem solving: uses own initiative to look for solutions/opportunities for improvement and is willing to make decisions; recognises overarching problems as well as political situations and escalates these if necessary
  • Demonstrates a proactive approach, commitment, and flexibility both internally and externally; gets results and proactively supports others.
  • Understands business process; can arrange their own tasks and workload and implement the strategy, with the aim of developing the business further. Accepts responsibility for own tasks and projects and manages these in terms of quality, productivity and resources.  Recognises risks in the project/ tasks and provides suggestions for minimizing them.
  • Recognises the potential for small levels of repeat business due to the implemented project and realizes these; notifies the person responsible when there is greater potential for repeat business
  • Employee Development: supports on boarding and actively helps juniors with their career (can function as a "Start-up Coach")



  • Detailed Knowledge of IS-Retail up to ECC6 (and ideally S/4HANA).
  • Detailed understanding of FMS (Fashion Management) up to ECC6 (and ideally S/4HANA)
  • Retail Master Data (Article, Site, Merchandise Category etc.)
  • Listing & Assortment, Retail Pricing & Retail Merchandise Distribution
  • Retail Allocation, Replenishment & Promotions
  • A good working knowledge of POS-DM and/or POS-DTA on CAR
  • Overview of SAP Retail suite of systems - CAR, F&R, PMR.
  • Understanding the key differences between the core MM/SD/FI modules, and IS-Retail.
  • Experience within multiple retailers
  • Lead team in delivering services in the Retail space and all new technologies across all this area
  • High level of verbal and written communication skills in English
  • Documentation skills including functional specifications, test scripts
  • Work within a remote consulting support team for contracted customers using the NTT DATA service management systems and processes and delivering within defined SLA or requested dates
  • Feedback potential solutions in a logical way for both SAP knowledgeable and non-knowledgeable audiences.
  • A strong ability to understand business processes and design appropriate solutions.
  • Excellent verbal and interpersonal communication skills for working with the functional and customer teams
  • Track record of full project lifecycle and development activities.
  • Can act as liaison with client for troubleshooting ie strong skills regarding investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
  • Ability to provide end to end business solutions.
  • Ability to oversee larger pieces of work.
  • Proven experience in a combined customer service handling / functional support role.
  • Experience within a consultant environment an advantage.
  • Experience of motivating and leading others
  • Experience of providing structured feedback and coaching others.
  • Capable of managing own workload with minimal supervision to tight deadlines
  • Able to prioritise and distribute team workload effectively.
  • Able to deal with challenging customer and resource issues in a professional and supportive manner and to see these through to resolution.
  • Keen to offer ideas and solutions to develop the AMS Functional Support function.
  • Ability to encourage ideas from ground level up.
  • Professionally manage customer expectations
  • Operational thinking
  • Collaborative and team orientated



Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value


Home, GB

Sep 28, 2021