SAP Basis Support Consultant

Junior SAP Basis Support Consultant

Managed Services – About Us

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.  We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.  We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.  We take care of our customers’ solutions from A to Z, transforming trust, into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.   Please apply to join a thriving team of creative consultants who are friendly, knowledgeable and highly skilled who love the variety of work within Managed Services.

1. Position Description:

The Junior SAP Basis Support Consultant will undertake learning the SAP Basis role. They will support the Basis customers with the assistance of the assigned mentor and wider SAP Basis support team.

2. Responsibilities:

• Learn the complexity of SAP Abap systems.
• Learn the complexity of SAP Java.
• Learn to administer multiple database architectures , SAP Hana , SQL, Oracle, DB2 , SAPDB (MaxDB)

• Monitor the Solution Manager Service desk for any incidents assigned to the Basis queue
• Work all incidents to a satisfactory conclusion and within agreed SLA’s
• Where appropriate ensure that the incident status is correctly set to reflect SLA targets
• Understand the specific requirements of customer contracts e.g. Transport Management, roles and authorisations
• Learn  to apply transports in alignment with customer approvals

• Maintain the saprouter license for maintenance customers who request that support from NTT Data Business Solutions
• Learn the execution and distribution of Early Watch Reports for the maintenance customer base
• Apply relevant SAP kernel patches as agreed by the customer

1. Customer Relationship Management

• Cultivate professional relationships with clients
• Act as a liaison between customer and SAP to help expedite customer related issues

2. Key contact with SAP

• Cultivate professional relationship with SAP contacts

3. Measures:

1. Customer Satisfaction

• Meet or exceed targets

2. Personal Development

• Completion of development objectives as defined in annual performance review

4. Contacts:

1. Internal Integration

• Maintenance Support Team
• Application Support Team
• Hosting Centre Team – internal and 3rd party
• SAP Field Consultants
• Commercial team
• Account Management team

2. External Alignment

• Customers
• SAP

3. Knowledge:

• SAP Technical Knowledge
  • NWA Administration
  • SAP Enterpise Administration
  • Database administration (SAP Hana , SQL, Oracle, DB2 , SAPDB (MaxDB) )
  • Operating system administration ( Windows , Unix/AIX )
  • Solution Manager system  landscape configuration 
  • SAP Security and Authorisations
• Awareness of NTT Data Business Solution UK Ltd as a Company and its service offerings

4. Skills:

• Organisation
• Problem Solving
• Communication
• Strategic Thinking
• Creative Thinking
• End User Support
• Expectation Setting
• Relationship Building

5. Attributes:

• Results Oriented
• Customer Focused
• Solution Oriented
• Business Judgment
• Persuasive / Motivation
• Collaborative
• Integrity

6. Reporting:

• Position reports to UK Technical Support Manager
• Position has no direct reports

7. Schedule:

• Position is full-time

8. Location / Travel

• Position works from Glasgow Support Office, UK preferred. Remote considered

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits. We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team.

Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.

We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

We transform. SAP® solutions into Value