SAP CX Cloud for Customer Consultant

SAP CX Cloud for Customer Consultant

NTT DATA Business Solutions -


NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 11,000 SAP experts across 29 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.


 Position Description Overview


The NTT Data UK Customer Cloud consultant is a senior role within the Consulting Practice with responsibility for the ownership of C/4 HANA consulting and client activity. This includes advising and defining C/4 HANA solutions and acting as a specialist who provides subject matter expertise in this area. They will be focussed on delivering sales revenue through delivering personal and company utilisation. They are typically recognised as a leader in their area of C/4 HANA within the consulting group, and assist in developing and mentoring others and innovating NTT DATA UK propositions.

To achieve this success, it is critical that the consultant delivers on the following accountabilities:-


Client Consulting 

  • Delivers consulting solutions in the C/4 HANA area (Specifically Cloud for Sales/Service and Hybris Marketing) against contractual and project requirements
  • Advises and defines CRM solutions by helping to solve business and technical challenges.
  • Provides specialist subject matter expertise in line with the solution
  • Takes total ownership of delivering solutions and value to the customer by leading projects and project teams 


Utilisation and Revenue 

  • Delivers utilisation in line with targets
  • Delivers against a resource plan which drives personal and company utilisation
  • Identifies further opportunities for revenue 


Consulting Team Player

  • Acts as a specialist within the consulting group by attaining and sharing best practice, knowledge and skills.
  • Is a mentor to less experienced team members to support their professional development and personal performance.
  • Maintains an up to date knowledge and zest for the latest trends and utilises this understanding to bring innovation to our ways of working.


 Key performance indicators (managed through performance and development plans) 

  • Achievement of revenue and utilisation targets
  • Up to date PDP demonstrating regular monitoring of progress and achievement
  • Achievement of individual objectives
  • Habitually demonstrate NTT DATA UK values and behaviours


Functional Requirements

The functional expertise for this role is as follows:


Must Have:

Project Experience

  • At least 3 Full C4 HANA implementations
  • Understanding and experience of C4C and C/4 HANA
  • Understanding and experience of SAP ECC (especially SD)
  • Experience of Base Configuration for Master Data and Integration
  • Experience of Project scoping and fine tuning for sales and service
  • Able to Adhere to SAP Best Practice and Guide lining principles
  • Exposure to SAP CPI and it’s capabilities / standard content for C/4 HANA Experience in working with territory management and realignment rules/runs
  • Experience in working with C/4 HANA Sales including Leads, Opportunities and Quotations
  • Experience is configuring and working with C/4 HANA workflows
  • Experience in working with KUT tools, page/master layouts 
  • Experience of Security Model and relationship to Organisational Structure


Data Migration

  • Experience in creating data migration templates using the data work bench



  • Ability to gather detailed reporting requirements, design and build reports.
  • Experience in working with C/4 HANA Reports, Dashboards and KPI’s
  • Experience in creating and working with data sources, extending SAP standard reports and migrate reports.
  • Ability to configure/support C/4 HANA Mashup’s involving third party systems


  • Integration with SAP ECC using standard Web Services
  • Bespoke Integration into third party systems
  • Monitoring & Troubleshooting inbound/outbound Interface errors IDOC’s(ECC)/Web Services(C4C) both SOAP and ODATA


  • Experience in working closely with data work bench to export and import data
  • Produce high quality specifications
  • Produce delivery effort estimates



  • Experience using POSTMAN
  • Building iFlows in CPI
  • Exposure to SDK/Cloud Application Studio
  • Exposure to InMind CPQ
  • Exposure to JAM and integrating it with C/4 HANA
  • Any experience with C/4 HANA interface to In mind (CPQ) is an added advantage
  • Able to prepare RFP’s for C/4 HANA
  • Experience with Hybris Marketing




Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management.  Which route you take is up to you and we are on hand to provide guidance and support.  Join us to start the journey that is your career path.

The jobholder is expected to follow relevant policies, procedures and work instructions, and report to the appropriate superior if objectives cannot be met or a problem occurs, the resolution of which is outside the scope of his/her authority.

The jobholder is empowered with the necessary authority to make decisions appropriate to the execution of the responsibilities and tasks outlined. The above Job Description does not limit the employee in executing his job in concurrence with his main area of responsibility or other relevant jobs that they may be required to do.

NTT Data Business Solutions is an equal opportunities employer that supports applicants from all backgrounds.   Please advise us should you require special arrangements for the interview process. 

You must be eligible to work in the UK and prepared to undergo high level security clearance

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

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Home, GB Lancashire, GB, BL9 5BN

Sep 11, 2021