SAP CX Consultant

SAP CX Consultant

NTT Data Business Solutions -

We are one of the leading international IT full-service providers in the SAP environment, with employees in 25+ countries. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence.

Since 2008 NTT Data Business Solutions (NDBS) has belonged to the NTT DATA corporate group, one of the largest telecommunications firms and IT service providers in the world. This cooperation allows our customers to take advantage of the best available support with their expansion plans and provides our employees with a world leading network of specialists.

 NTT Data Business Solutions facts:

• Established in 1989.
• More than 13,000 employees. 
• Specialist for innovative SAP technologies, like S/4HANA, Cloud Computing, Big Data, Business Analytics, User Experience (UX) as well as the Internet of Things.
• Globally SAP Certified in Hosting, AMS, HANA Operations and Cloud Services.
• More than 6,000 customers worldwide.
• Headquarters in Bielefeld (Germany).
• Management board: Norbert Rotter, Chief Executive Officer
• Located in 25+ countries.

POSITION DESCRIPTION & ROLE EXPECTATIONS

The successful candidate will join a growing Customer Experience delivery team delivering high quality, fast paced, agile CX solutions across Sales, Service Marketing and Commerce.  As part of the practice CX solutions will be delivered as a fully integrated offering delivering innovative solutions by combining the capabilities of SAP ERP, S/4HANA, CX Cloud solutions, SAP BTP and additional 3rd party solutions that support delivery of a modern customer engagement solution.  This role focuses on further strengthening the CX team by bringing expertise and a proven track record of implementing SAP Sales and Service Cloud in in a complex multi solution SAP environment.

The ideal candidate will meet most of the requirements below, however, continued development and support is a core value of NTT DATA Business Solutions as we recognise that as a business and as a CX Practice we need to develop and build as a team to embrace the new digitally connected business world.

RESPONSIBILITIES & EXPECTATIONS

Client Consulting

1. Delivers consulting solutions in the SAP Sales and Service Cloud area against contractual and project requirements.

2. Advises and defines Cloud solutions by helping to solve business and technical challenges.

3. Provides specialist subject matter expertise in line with the solution.

4. Takes total ownership of delivering solutions and value to the customer

5. Delivers utilisation in line with targets.

6. Delivers against a resource plan which drives personal and company utilisation.

7. Identifies further opportunities for revenue

Consulting Team Player

8. Acts as a specialist within the consulting group by attaining and sharing best practice, knowledge and skills.

9. Is a mentor to less experienced team members to support their professional development and personal performance.

10. Maintains an up-to-date knowledge and zest for the latest trends and utilises this understanding to bring innovation to our ways of working.  

Key performance indicators (managed through performance and development plans)

1. Achievement of revenue and utilisation targets

2. Up to date PDP demonstrating regular monitoring of progress and achievement

3. Achievement of individual objectives

4. Habitually demonstrate NTT DATA Business Solutions values and behaviours

PERSONAL PROFILE – SKILLS AND COMPETENCIES

• Proven record within SAP Customer Experience domain with a focus on SAP C4C (Sales and Service Cloud)
• Min 6  years’ experience in SAP CRM/C4C
• Experience with a least 4 end-to-end projects on SAP C4C
• Can work with virtual delivery teams spread between US, Europe and India
• Preferably having a consultancy or end-user background, originally from a SAP CRM/SD background
• Ideally experience with any of SAP Emarsys, SAP CPQ, SAP CDP/CDC, SAP FSM or SAP Commerce Cloud
• Detailed understanding of C4C Master Data and transactional process for Sales and Service scenario. Should be able to lead requirement gathering workshops
• Can solution design, configure and demo C4C scenarios. This should include both standard capability as well as all types of extensions
• Good understanding of C4C to ECC/S4HANA integration scenarios from a design, implementation and troubleshoot perspective
• Adept in using data migration tools such as the Data Migration Workbench, ALE, LSMW
• Certifications in at least one of SAP Sales Cloud or SAP Service Cloud
• Experience with leveraging OData and SOAP web services integrations
• Experience in Presales activities like responding to RFPs/RFIs, building and presenting demos
• Mandatory - excellent written and verbal communication skills, comfortable presenting and proficient in the MS Office suite

GENERAL

• Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management.  Which route you take is up to you and we are on hand to provide guidance and support.  Join us to start the journey that is your career path.

• You will be expected to follow relevant policies, procedures and work instructions, and report to the appropriate superior if objectives cannot be met or a problem occurs, the resolution of which is outside the scope of his/her authority.

• The jobholder is empowered with the necessary authority to make decisions appropriate to the execution of the responsibilities and tasks outlined. The above Job Description does not limit the employee in executing his job in concurrence with his main area of responsibility or other relevant jobs that they may be required to do.

• NTT Data Business Solutions is an equal opportunities employer.   Please advise us should you require special arrangements for the interview process.

• You must be eligible to work in the UK and prepared to undergo high level security clearance

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

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