SAP Change & Training Lead

SAP Change and Training Lead


NTT DATA Business Solutions -

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 9,000 SAP experts across 29 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.



We are one of the leading international, IT full-service providers, in the SAP environment, with over 8,000 employees in 25 countries. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence.

NTT DATA corporate group, is one of the largest telecommunications firms and IT service providers in the world. This cooperation allows our customers to take advantage of the best available support with their expansion plans, and provides our employees with a world leading network of specialists.

Change management and training is a key part of the SAP strategy and product portfolio and the NTT Data Business Solutions growth strategy to accelerate the development of our business and expansion from a traditional back-end service provider to an end–to-end provider of digital transformation projects.  There is a big market opportunity to help existing NTT Data Business Solutions customers, existing SAP customers and new customers achieve their digital transformation goals with the addition of change management and project based training services as part of our suite of tools.

As such we now seek to appoint a SAP Change Management and Training Team Lead to support the revenue growth of this important line of business and development of the company in this new strategic direction. In summary the successful candidate will be responsible for managing the change journey for all impacted stakeholders and audiences within the assigned Client to ensure all end users understand how their roles will change as a result of the project Implementation and are fully trained, ready, willing and able to transition to the new system and ways of working.

On the job training is provided on the NTT Data Business Solutions project toolset.  


Responsibilities and Expectations

1          Be an integral part of the Project Management Team, working very closely with the Client Organization to ensure successful delivery of the project and transforming trust into value.

2          Deliver within prescribed timelines high quality Project Business Change, Training and Benefits Deliverables in line with the programme plans and statements of works (SOW), leading a team of Change Managers, Consultants and Analysts where required to ensure successful delivery

3          Work in close co-ordination and collaboration with all other change initiatives active in the client environment to ensure alignment/ integration of method, activities and timelines

 4         Establish manage and maintain an effective Project Change Network, made up of change agents, super users, power users and trainers to enable effective business engagement and readiness

5          Create and maintain a detailed impact assessment  to quantify the  scale and nature of change that the SAP implementation will bring across all audiences within  the Client Organization

6          Create, maintain and execute a change action plan that details all of the mitigating actions required to address each of the change impacts identified in the detailed impact assessment – these may be communication, change, training, policy and procedure, IT or HR interventions

7          Develop and deliver a  Project  communications plan in line with the project change strategy

8          Develop and deliver the Stakeholder Analysis and Engagement Plan for the client organization, ensuring successful engagement of all identified stakeholders throughout the programme lifecycle

9          Monitor business readiness across  the client organization through the execution of Business Readiness Assessments on a periodic basis, and develop and execute action plans to address any areas of concern/risk, managing the implementation of supporting software tool where required

10        Lead workstream activities to deliver updated business process maps within the project scope and also support the business process leads to develop standard business operating procedure documentation

11        Define, communicate and lead delivery of the approach we will use across project for SAP Training

  •             Training needs analysis
  •             Training tool selection and configuration
  •             Training Material development
  •             Identification and set up of Course facilities
  •             Course timetable, scheduling & invites
  •             Train the trainer training and if required end user Training delivery
  •             Course feedback

12        Manage successful implementation and handover to BAU of any supporting Change and Training technology solutions for clients e.g. Enable Now or Qualtrics

13        Lead transformation readiness analysis with clients, providing core advisory services on their capability, capacity and readiness for transformation

14        Be a leader within the NTT Data Business Solutions Change and Training practice, inputting to both practice development initiatives both within the UK and globally. Sharing knowledge, skills and experience for the greater advancement of the team, inputting to our methodology, leading training and supporting the development of new technologies where required. Support the NTT Data Business Solutions goal for ensuring that all of our people have the opportunity to reach their professional potential.

15        Play a lead role in NTT Data Business Solutions business development activities owning and providing responses to RFI’s, RFP’s and playing an active role in client pre sales engagements where required


  • Full-time role for the duration of each SAP Programme
  • Geographic responsibility for all locations within Programme scope
  • Frequent travel including overnight stay to all locations within project scope
  • Flexibility required for working times and hours at key points in the implementation



•           Experience of leading and managing organisational change.

•           Well networked within the business and possessing gravitas and credibilty amongst peers and senior managers.

•           Proven ability to motivate a team and to influence and manage a variety of stakeholders without direct Line Management supervision in a period of large scale change.

•           Strong and engaging inter-personal and communications skill-sets.

•           Ability to coach, help others to help themselves and support the NTT Data Business Solutions goal of ensuring that all of our people have the opportunity to reach their professional potential.

•           Ability to build strong relationships at all levels within Customer & Prospects.

•           Ability to quickly see through business processes, interdependencies and cross country and functional perspectives.

•           Effective listening skills and manage with empathy, a positive outlook and embraces change

•           Proactive, confident and tenacious and will follow actions through to a successful conclusion

•           Possess a high personal drive, work ethic and ability to work in a dynamic and challenging environment with a high level of self-sufficiency.

•           Demonstrates good judgement and initiative.

•           Excellent English language skills both written and verbal.




Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management.  Which route you take is up to you and we are on hand to provide guidance and support.  Join us to start the journey that is your career path.

The jobholder is expected to follow relevant policies, procedures and work instructions, and report to the appropriate superior if objectives cannot be met or a problem occurs, the resolution of which is outside the scope of his/her authority.

The jobholder is empowered with the necessary authority to make decisions appropriate to the execution of the responsibilities and tasks outlined. The above Job Description does not limit the employee in executing his job in concurrence with his main area of responsibility or other relevant jobs that they may be required to do.

NTT Data Business Solutions is an equal opportunities employer that supports applicants from all backgrounds.   Please advise us should you require special arrangements for the interview process. 

You must be eligible to work in the UK and prepared to undergo high level security clearance



Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value


Home, GB London, GB, EC4A 3DW

Sep 16, 2021