Job Description:

Job Description 1. 6 to 10 years of professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA , NW JAVA 2. Sound administration knowledge in Pacemaker, S/4 HANA, JAVA, Cloud Connector, Celonis, BOBJ /BODS/Lumira, Fiori, Convergent Charging, SAP BW, SAP SCM 3. Customer Engagement, SAP Web dispatcher, SAP Mobile Platform, GSK Software Support 4. Hands on experience on SAP Convergent Charging, Web Dispatcher, SAP Cloud Connector. 5. Hands-on experience in ABAP and JAVA system as a mandatory skill. 6. Knowledge on other applications like BOBJ BI, BODS is must. 7. Content server, Open Text will be added advantage. 8. Knowledge on system copy and post migration activities. 9. Hands-on experience in SSL implementations for Web dispatcher, BO, ABAP, JAVA systems. 10. Strong troubleshooting skills. 11. HANA XSA content server upgrade Key Responsibilities • Provide reliable customer administrative support to ensure smooth system operations. • Actively monitor systems, processes, and services to maintain stability and performance. • Accountable for SLA compliance and quality of delivered services. • Prepare and deliver SLA reports, including compliance tracking and breach analysis. • Ensure services meet agreed quality standards and customer expectations. • Provide active support during escalations, ensuring timely resolution and effective communication. • Participate in planning and execution of critical activities, including maintenance windows and major changes. • Demonstrate strong analytical and decision-making skills in high-pressure or critical situations. • Support capacity management of resources to ensure service continuity. • Work closely with Delivery teams to identify gaps and areas for operational improvement. • Excellent communication skills (verbal and written). • Ability to manage multiple priorities in a fast-paced support environment. • Strong customer focus with a quality-driven mindset. • Good collaboration skills and ability to work across teams.

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