Job Description:

•    Monitor the Procedure execution and identify the task errors and reason

•    Get feedback from Delivery Team, SEO and CSR Owners and identify scope of Procedure enhancement.

•    Prepare and maintain the ‘Task failure analysis report’ and track ‘First time Success Rate’.

•    Propose solution and suggest modification in Procedure by discussing with PO’s.

•    Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.

•    Coordinate with developers and support them with required inputs.

•    Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesn’t reoccur in PROD Environment.

•    Sharing the feedback of the Task documentation if unclear or needs to be modified

•    First level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etc

•    Support Delivery colleagues in case of Procedure failure and propose immediate work around 
 
•    Proactive follow-up on the tickets created for the issues encountered 

•    Knowledge sharing within the team and with larger audience of the technical and process aspects 

•    Maintaining documentation of the above deliverables

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Antonette Nirisha 

Recruiter Email ID: Antonette.Nirisha@nttdata.com 

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.