Job Description:

Level-L3

Job Description — Senior ServiceNow SPM Consultant / Implementer
Role: Senior ServiceNow SPM Consultant (Strategic Portfolio Management)
Experience: 6+ Years (ServiceNow relevant experience mandatory)
Location: Mumbai (Preferred)
Work Mode: Hybrid / Onsite (Client Location)

Role Overview
We are seeking a Senior ServiceNow SPM Consultant with strong implementation experience in ServiceNow Strategic Portfolio Management (SPM). The candidate will be responsible for end-to-end implementation, configuration, and customization of SPM solutions aligned with business processes, along with stakeholder engagement, requirement gathering, and solution design.
This is a hands-on functional + technical role requiring expertise in demand, project, and portfolio management processes on the ServiceNow platform.
________________________________________
Key Responsibilities
•    Lead implementation of ServiceNow SPM (formerly PPM) modules
•    Conduct workshops, requirement gathering, and solution demonstrations
•    Configure Demand Management, Project Management, and Portfolio Management
•    Configure resource management, financial planning, and project planning
•    Design workflows, forms, and approval processes
•    Implement project templates, project tasks, and governance processes
•    Perform data migration, data setup, and configuration activities
•    Coordinate UAT testing and provide user training
•    Work with stakeholders to align tool configuration with business processes
•    Prepare solution documentation and implementation guides
•    Support go-live activities and post-production stabilization
________________________________________
Mandatory Skills
•    6+ years of ServiceNow experience
•    Strong hands-on experience in ServiceNow SPM / PPM implementation
•    Experience in:
o    Demand Management
o    Project Management
o    Portfolio Management
o    Resource Management
•    Configuration of workflows, forms, and approval mechanisms
•    Experience in Flow Designer
•    Knowledge of Business Rules, Client Scripts, UI Policies
•    Experience in reports, dashboards, and performance analytics (basic)
•    Experience in requirement gathering and stakeholder interaction
•    Good understanding of Agile and Waterfall project methodologies

Technical Competencies
•    ServiceNow configuration & customization
•    Data migration using import sets and transform maps
•    ACL and role-based access setup
•    Notifications and SLA configuration
•    Hands on Integrations
•    Release management & deployment support
•    JavaScript in ServiceNow
•    ServiceNow SPM (PPM) Implementation experience in large enterprise
•    Performance Analytics for portfolio reporting
•    Agile 2.0 module exposure
•    ServiceNow Certified Implementation Specialist – SPM
•    ITIL Foundation Certification
________________________________________
Soft Skills
•    Strong communication and client-facing skills
•    Ability to conduct workshops and solution walkthroughs
•    Strong documentation and presentation skills
•    Problem-solving and analytical thinking
•    Ability to work with business and technical teams

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: Sweta.Yadav@bs.nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.