Job Description:

Job Description: Exp 6 to 10 years Good understanding of HANA system architecture • Knowledge on Linux operating system • HANA Installation and Administration experience • Backup’s maintenance using backint in Hana Studio • Stop and start the HANA Database Single and Multi-tenant during Maintenance window • Installing Hana 2.0 MDC end to end. • Performing DB Client upgrade • Hana Version upgrade from Hana 1.0 to Hana 2.0 • Hana Monitoring using Hana Studio by acting on Alerts. • Applying licenses for HANA systems • Audit log management and enable audit log for users • Enable traces for performance analysis • Performing system health checks • Creation of users and giving roles to that users • Troubleshooting backup, memory, CPU utilization and performance issues • Parameter configuration changes in HANA • Performing backup recovery and point in time recovery for both MDC and Non-MDC systems. • Troubleshooting HANA database issues by analyzing trace files • Handling the P1 and P2 related incident and provide the timely solution Key Responsibilities • Provide reliable customer administrative support to ensure smooth system operations. • Actively monitor systems, processes, and services to maintain stability and performance. • Accountable for SLA compliance and quality of delivered services. • Prepare and deliver SLA reports, including compliance tracking and breach analysis. • Ensure services meet agreed quality standards and customer expectations. • Provide active support during escalations, ensuring timely resolution and effective communication. • Participate in planning and execution of critical activities, including maintenance windows and major changes. • Demonstrate strong analytical and decision-making skills in high-pressure or critical situations. • Support capacity management of resources to ensure service continuity. • Work closely with Delivery teams to identify gaps and areas for operational improvement. • Excellent communication skills (verbal and written). • Ability to manage multiple priorities in a fast-paced support environment. • Strong customer focus with a quality-driven mindset. • Good collaboration skills and ability to work across teams.

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