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1st Level Support

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Roles and Responsibilities

  • Primary focus would be to process POs and invoices via NTT’s internal software – it.capture. (Training will be provided)
  • Monitor the processing status of customer’s requests / incidents
  • Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.
  • Support incident / service request tickets in the ticketing system for further processing according to SLA
  • Forwarding / escalating customer’s requests to the responsible team(s)
  • Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)
  • 24/7 Customer Support - Shift Required

 

Requirement

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Minimum of 1 year working experience in SAP Basis Area
  • Possess good comunication skills (written and verbal)
  • Able to adapt to a process-oriented mindset in a Global environment
  • Willing to learn and be dynamic to new challenges, in line with organization’s expansion plans
  • Extrovert personality is highly preferred (social, outgoing, etc.)
  • Required language(s): English.
  • Applicants must be willing to work in Cyberjaya
  • Willing to support 24/7 shift
 

 

Do you have questions?

 

We are looking forward to receiving your complete application documents (Cover letter, CV and references) stating the earliest date you could start.

Get empowered by NTT DATA Business Solutions!

 

Norshafina Zainuddin  

E-Mail: Norshafina.Zainuddin@nttdata.com 

 

We transform. SAP® solutions into Value

 

 

Cyberjaya, MY, 63000

Sep 4, 2021