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1st Level Support

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Roles and Responsibilities

  • Primary focus would be to process POs and invoices via NTT’s internal software – it.capture. (Training will be provided)
  • Monitor the processing status of customer’s requests / incidents
  • Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.
  • Support incident / service request tickets in the ticketing system for further processing according to SLA
  • Forwarding / escalating customer’s requests to the responsible team(s)
  • Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)
  • 24/7 Customer Support - Shift Required



  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Minimum of 1 year working experience in SAP Basis Area
  • Possess good comunication skills (written and verbal)
  • Able to adapt to a process-oriented mindset in a Global environment
  • Willing to learn and be dynamic to new challenges, in line with organization’s expansion plans
  • Extrovert personality is highly preferred (social, outgoing, etc.)
  • Required language(s): English.
  • Applicants must be willing to work in Cyberjaya
  • Willing to support 24/7 shift


Do you have questions?


We are looking forward to receiving your complete application documents (Cover letter, CV and references) stating the earliest date you could start.

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Norshafina Zainuddin  



We transform. SAP® solutions into Value



Cyberjaya, MY, 63000

Nov 13, 2022

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