Application Monitoring Consultant

Empowering YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity leave)

■ Diversity & Inclusion (e.g., various initiatives & communities)

■ Flexible working hours – depends on team and department

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities

■ Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Do you love challenges?

• Primary focus would be to process POs and invoices via NTT’s internal software – it.capture. (Training will be provided)
• Monitor the processing status of customer’s requests / incidents.
• Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.
• Support incident / service request tickets in the ticketing system for further processing according to SLA
• Forwarding / escalating customer’s requests to the responsible team(s)
• 24/7 Customer Support - Shift Required
• Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)

Convince us with your potential!
 

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Minimum of 1 year working experience in IT, Information Technology
• Possess good communication skills (written and verbal)
• Able to adapt to a process-oriented mindset in a Global environment.
• Willing to learn and be dynamic to new challenges, in line with organization’s expansion plans.
• Extrovert personality is highly preferred (social, outgoing, etc.)
• Required language(s): English.
• Applicants must be willing to work in Cyberjaya.
• Willing to support 24/7 shift.