Cloud Infrastructure - Service Lead (Backup & Storage)

Empowering YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

NTT DATA Business Solutions is seeking an experienced Service Lead to oversee the operational execution of Backup & Storage services. In this role, you will be responsible for ensuring service effectiveness, efficiency, and high-quality delivery within an enterprise environment, aligning closely with the Service Owner and GSAMs to coordinate critical projects and optimize service outcomes.

Key Responsibilities:

Technical Leadership

• Lead and mentor the Backup & Storage team to ensure high-quality technical solutions and adherence to best practices.
• Serve as the primary technical contact for all Backup & Storage-related issues, maintaining industry standards.

Service Delivery & Quality Management

• Oversee service operations, ensuring adherence to service descriptions, SLAs, and OLAs.
• Proactively drive ITIL processes, especially Change and Incident Management, for high performance and compliance.
• Act as an escalation point in management escalations and major incidents, working towards timely resolutions.

Backup & Storage Management

• Administer and manage Commvault Backup solutions, including monitoring, scheduling, and troubleshooting.
• Ensure effective data integrity, retention policies, and disaster recovery plans.
• Regularly test and validate backup procedures for reliability and oversee storage solutions for availability and performance.

Operational & Resource Management

• Provide long- and short-term resource forecasting, collaborating with HR for team needs.
• Oversee service-related utilization, ensuring adequate resource allocation for consistent service delivery.

Communication & Reporting

• Facilitate operational communication within the service and with stakeholders, handling service-related updates and changes.
• Provide service reporting and metrics to support service improvement and demonstrate value.

KPI & SLA Management

• Ensure that SLAs and KPIs for ITIL processes and groups of customers are met, managing incident resolutions and service requests.
• Review KPIs, implementing corrective actions as needed to maintain high standards of service.

Convince us with your potential!

• Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent work experience may be considered.
• Proven experience with Commvault Backup solutions (design, configuration, management, and troubleshooting).
• Strong knowledge of enterprise storage systems, including SAN/NAS and cloud storage technologies.
• Familiarity with backup protocols, data protection principles, disaster recovery, and high availability architectures.
• Proficient in storage technologies such as RAID, fibre channel, iSCSI, and replication.
• Minimum 5-7 years of hands-on experience in backup and storage management.
• Previous experience in a leadership or senior technical role is highly desirable.
• Commvault certifications (e.g., Commvault Certified Professional) are highly desirable.
• Additional certifications in storage or backup solutions are a plus.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Strong organizational skills and the ability to manage multiple priorities.
• Effective communication and interpersonal skills, with the ability to work closely with both technical and non-technical teams.