Functional Support - SD(Mandarin Speaking)

Empowering You – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Flexible working hours

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

Key Responsibility Areas (KRAs)

• Mainly for AMS (application management services) support role. Project role is very minimal.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements (whenever needed).
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
• Perform unit testing on all processes, provide assistance and issue resolution for system integration and user acceptance testing.
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• Act as a liaison between the business functions and the technical team.
• Work self-directed and independently; may act as subject matter mentor to team members.
• Provide ad-hoc training and user support as required.
• Conduct knowledge-sharing sessions with colleagues.

Convince us with your potential!

Qualification, Critical Knowledge, Skills & Experience

• Problem solver and team player.
• Responsible and proactive.
• Ability to work independently.
• Very good analytical thinking as well as excellent communication and presentation skills.
• Excellent English verbal and written communication.
• Good in writing and speaking in mandarin.
• Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Strong experience in and knowledge of SAP SD, at least 5 year(s) of working experience in the area applied for.
• Strong hands-on configuration skills on SAP ERP, as well as cross-functional experience in MM & FI to understand configuration set-up and data processing.
• Excellent understanding of business processes, its input and output, to be able to identify opportunities and possible problems.
• Strong expertise in SAP Data, functionality and configuration, specifically in the area of Work Planning and scheduling.
• Preferably with experience in AMS environment handling CR and incidents from various customers’ systems and procedures.
• Experience with Effort Estimation and Execution of delivery.
• Experience supporting international customer will be an added advantage.
• Able to write functional specifications for enhancements and manage medium to high complexity Change Requests. 
• Able to comply with customers’ various support procedure and SLA.
• Experience with S4/HANA multi-tiered SAP environment implementations is an added advantage
• Willing to work in Cyberjaya, Selangor.
• Working hours: 8 hours/day between 7am - 6pm depending on the customer support requirement.
• Might require short term travel for knowledge transfer.

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Unima Iqbal