SAP DBM (Dealer Business Management) Consultant
Job Description


At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. 

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. 

With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. 

Make this the place where you grow. 


What makes us special:

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
■ Diversity & Inclusion (e.g. various initiatives & communities)
■ Flexible working hours, (e.g. hybrid working)
■ Individually tailored onboarding program including a mentoring program and sustainable career support with our career model
■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

 

Do you love challenges?

 

We are looking for an experienced SAP DBM Consultant to provide Application Management Support (AMS) for SAP Dealer Business Management (DBM), Warranty, and Automotive SD/MM processes.

The consultant will support incident management, enhancements, configuration changes, testing, and continuous service improvement. This role requires strong DBM process knowledge, integration understanding, and experience supporting automotive customers in an AMS environment.

 

Key Responsibility Areas


AMS & Production Support

  • Handle support tickets and resolve incidents within SLA
  • Perform root cause analysis and propose long-term fixes
  • Support users during operational cycles (billing, closing activities, workshop operations)
  • Monitor DBM-related jobs, pricing routines and service order flows
  • Participate in continuous improvements and recurring issue reduction

 

SAP DBM Functional Support


Configure and support:

  • Vehicle Sales processes
  • Vehicle Service & Workshop operations
  • Appointment creation, service job order creation & updates
  • Vehicle master data (integration with VMS)
  • Warranty processing and validations
  • Service pricing, discounts, coupons, and condition-based pricing
  • Integration with MM (parts availability), FI (billing), and SD (pricing)
  • Able to perform ABAP task is advantage

 

SAP SD/MM Integration Support

  • Support parts procurement process (PR/PO) for workshop
  • Assist with MM-IM related goods movement issues (GR/GI for workshop jobs)
  • Resolve SD pricing, billing, and tax-related issues linked to DBM
  • Understand integration touchpoints with FI/CO for invoicing and revenue postings

 

Enhancements & Change Management

  • Gather and validate business requirements
  • Prepare Functional Specification (FS) for CRs / enhancements
  • Coordinate with ABAP and Integration teams
  • Conduct unit testing, SIT, and UAT support
  • Manage transport movements across the landscape

 

Automotive Domain Expertise

  • Knowledge of dealer operations, workshop workflows, and vehicle lifecycle handling
  • Experience with SAP Warranty Management is an added advantage

 

 

Convince us with your potential!

 

Qualification, Critical Knowledge, Skills & Experience

  • 4–6 years of SAP Automotive experience (DBM / VMS / Warranty / SD / MM)
    • Strong functional understanding of dealer operations, vehicle sales, service, and warranty
    • Hands-on configuration experience in DBM modules
    • Experience in AMS / Production Support environment
    • Good integration knowledge with SD, MM, and FI
    • Experience in SAP ECC and/or SAP S/4HANA
    • Solid analytical and communication skills
    • Having ABAP skill is advantage

Preferred Skills

  • Experience with SAP Warranty Management
  • Exposure to SAP S/4HANA Public/Private Cloud
  • SAP certification in Automotive, SD, or MM

Soft Skills

  • Strong stakeholder communication and user-facing abilities
  • Ability to work in a global delivery model
  • Flexible for support shifts (if required)
  • Proactive, structured, and solution-focused mindset

 

 

Do you have questions?


We look forward to receiving your complete application documents stating your earliest start date.


Get empowered by NTT DATA Business Solutions!

 

Unima Iqbal
Tel.: (+60) 383126200
E-Mail: os-my-hr@bs.nttdata.com

 

We transform. SAP® solutions into Value

 

 
MY, Cyberjaya
Remote Consulting AMS & Technology