Senior ServiceNow Developer

Empowering YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

We are seeking a Senior ServiceNow Developer for the development and enhancement of our ServiceNow platform within the Corporate IT department (Global IT). You will join a dynamic team with a focus on ServiceNow and IT Service Management, driving the adoption of the ServiceNow capabilities across the organization.

Key Responsibilities:

• Participate in process and requirement gathering workshops to understand business needs.
• Identify opportunities for automation and continuous service improvement.
• Design, develop, configure, and customize ServiceNow applications and services.
• Implement new functionalities across various ServiceNow applications.
• Manage and support the full development lifecycle.
• Work with the product owner and platform architect to ensure technical governance and standardization.
• Provide assistance to junior developers and support the platform administrator with technical development, incident management, and defect resolution.

Convince us with your potential!

• Minimum of 3 years’ experience in ServiceNow development, administration, or a similar ITSM platform.
• Experience with or a strong willingness to adapt to agile development methodologies.
• Bachelor’s degree in computer science, technology, or a related technical field is preferred.
• Experienced with workflow design and automation.
• Ability to thrive in international and multicultural team environments.
• Fluent in both spoken and written English.
• ITIL & ServiceNow certifications are a plus.
• Experience as a Product Owner is advantageous.
• Familiarity with ServiceNow CSM, CMDB, CSDM, SPM, Demand Management, and integrations is a plus.