Service Desk Consultant

Empowering You – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity leave)

■ Diversity & Inclusion (e.g., various initiatives & communities)

■ Flexible working hours – depends on team and department

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities

■ Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Do you love challenges?

• Service Desk Consultant
• What you can expect & what we want you to do
• Acting as main contact for incidents and/or service requests
• Solving incidents following existing documentation
• Qualified registration of incidents and service requests
• End-to-end tracking of tickets
• Written and verbal interaction with the client and internal teams
• Single Point of Contact for users

Convince us with your potential!
 

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. 
• At least 2 years of relevant experience in customer support/call center/ IT ServiceDesk
• Some basic knowledge in SAP functional modules would be beneficial.
• An ITIL qualification is preferable but not essential.
• Possess strong communication skills (written and verbal in English) 
• Able to adapt to a process-oriented environment with multiple regions. 
• Strong problem solving and research skills
• Promptitude, proactivity and customer-oriented mindset
• Provide accurate information to other support teams (2nd level support)
• Punctual, diligent, positive attitude and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with organization’s expansion plans 
• Extrovert personality is highly preferred (social, outgoing, etc) 
• Applicants must be willing to work in Cyberjaya. 
• Shift duty is required 24/7