Service Desk Consultant

Empowering YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity leave)

■ Diversity & Inclusion (e.g., various initiatives & communities)

■ Flexible working hours – depends on team and department

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities

■ Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Do you love challenges?

Do you love challenges?

• Responding to customer’s inquiries and incidents reporting according to SLA 
• Create incident / service request tickets in the ticketing system for further processing 
• Monitor the processing status of customer’s requests / incidents 
• Forwarding of customer’s requests to the responsible teams 
• Providing customer regularly status reports (for example troubleshooting or handling process)  
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Convince us with your potential!
 

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Entry/Junior level: Fresh graduate with an IT background
• Professional level: 1 year of working experience in IT ServiceDesk
• Some basic knowledge of SAP functional modules would be beneficial
• Possess strong communication skills (written and verbal in English)
• Able to adapt to a process-oriented environment with multiple regions
• Punctual, diligent, positive attitude, and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with the organization’s expansion plans
• Extrovert personality is highly preferred (social, outgoing, etc)
• Required language(s): English (fluent in written and spoken)
• Applicants must be willing to work in Cyberjaya.
• ITIL Certification is a plus
• Shift duty is required 24/7