Technical Service Manager

Do you love challenges?

• Primary contact to the customers for operational and technical communication, ensuring common understanding between client and delivery on client requests
• Strong SAP BASIS, OS and DB troubleshooting skills with proven ability to analyze and determine root cause and provide resolution for complex issues
• Proactively manage and safeguard the customer landscape, overseeing technical requirements. Collaborate with responsible experts, initiate necessary actions, and lead technical decision-making within the technical teams to ensure optimal customer satisfaction and system integrity
• Ensures compliance with the agreed (delivery) processes by the customer together with the SDM
• Accountable for ensuring the accuracy and up-to-date status of documentation pertaining to systems and services within scope of responsibility. This includes maintaining Technical and Customer Specific documents to facilitate a seamless handover process.
• Actively strategizes capacity and expansion management, collaborates with customers on anticipated growth, and triggers supplementary requirements through SDM to ensure seamless scalability and operational efficiency.

Convince us with your potential!

• Have 5+ years of SAP Basis Administration/project experience with excellent troubleshooting and analytical skills
• Have a diploma/bachelor's degree or higher and/or very strong technical skills within several SAP technologies.
• Engaged in project management initiatives, demonstrating proficiency in fundamental project management concepts and methodologies
• Possess experience with ITIL Foundation principles or an equivalent background in ITIL processes, coupled with hands-on familiarity in utilizing IT Service Management (ITSM) tools
• Proficient in articulate technical information effectively through both written and verbal communication channels.
• Demonstrated strong customer-interaction skills and a collaborative approach in working seamlessly with other departments
• Demonstrates independence and self-driven initiative, coupled with a crucial attribute of being a collaborative team player

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits