Global Service Area Manager - Server Management (f/m/d)


Global Service Area Manager - Server Management (f/m/d) – Cloud Infrastructure Services





Empowering you – to break new ground!


We want to shape the future with vision and innovation. Be part of it and develop your full potential!


As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom-fit SAP solutions for our global customers.


As Global Service Area Manager - Servermanagement (f/m/d) in the Global Managed Services business unit, you can expect a global team of over 1,500 colleagues who share your passion for SAP and Managed Cloud.


Would you like to take the next step in your career and be part of our highly qualified team? Then join our Server Management unit and take on management responsibility for a global acting team within our worldwide Data Center environment.


Are you ready to break new ground?


location: any location in Germany







That is what makes us special:

Team-oriented corporate culture, collaboration as equals and steady knowledge transfer


Active participation in shaping your future


Individually tailored onboarding program including a mentoring program


Sustainable career support with our career model and individual development programs


International development opportunities and networks


Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities






Do you love challenges?


As Global Service Area Manager (f/m/d) you are accountable for operational excellence on the effectiveness, efficiency and overall quality of delivery in the service area Servermanagement. (globally). This includes leadership and management responsibilities from an operational level, ensuring services are delivered in line with global standards, compliances and available to SLA expectation. The Global Service Area Manager (f/m/d) reports directly to the Service Owner.


■ Close collaboration with the Service Owner is key to coordinate and supervise critical initiatives as well as projects within given service area, including project management and documentation, following up on planning and results, project prioritization and risk assessment.


■ Close collaboration with the Global Topic Lead to drive efficiency, innovation and excellence.


■ Required to prepare and track resource planning and utilization, measure and control internal critical metrics (service quality, customer satisfaction, efficiency).


■ Ability to prepare and support initiatives focusing on harmonization of business processes and continuous increase in efficiency.


■ To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.


Global Service Manager Detail accountabilities:


■ Participation on Service Definition and Strategy 


■ Manage overall Service Delivery and quality assurance in the Service Area


Personnel Management in cooperation with Team Leads


■ Focus on service operation in the Service Area


■ Focusing on documentation / runbooks / working instructions for the Service Area


SLAs compliance and Service reporting in the Service Area


Capacity planning and resource scheduling including forecasting


■ Coordination on the team effort to reach maximum and optimum productivity


Additional Global Staffing Manager accountabilities:


Operational resource planning and scheduling on daily basis 


Coordination of individual efforts to reach maximum productivity of staff 


■ Coordination: For some group of tasks (microprojects) agree details with internal / external stakeholders. Staffs people to those requests ensuring that deadlines are met 


Escalates resource conflicts e.g. to Service Owner / Project Managers


Maintains central capacity and availability related information about resources






Convince us with your potential

University degree - preferably in the field of IT - or a comparable qualification or work


8+ years work experience in general

3+ years leadership and management experience


Proven track record in infrastructure technologies, server hardware and virtualization


Experience in an international environment and / or within matrix structures


High level of business acumen


Profound background on Operations Management


Effective communication skills as well as negotiation and de-escalation skills

Enforcing standards


Focuses on execution and adapts / modifies quickly as well as taking personal responsibility


Problem resolving mindset and persuasiveness


Consistently driving results, even under tough circumstances


Medium willingness to travel


Business fluent in written and spoken English






Do you have questions?


We are looking forward to receiving your online application including your desired location, salary expectations and earliest possible start date.


Get empowered by NTT DATA Business Solutions!


Stefanie Gaube 

Tel.: (Germany +49) 351209621596 

E-Mail: gms-careers-solutions-de@nttdata.com



We believe that diversity is essential for a strong innovative company like NTT DATA Business Solutions, so we like to attract as many different people as possible.


We transform. SAP® solutions into Value



Dresden, SN, DE, 01237 Berlin, BE, DE, 10625 Deutschlandweit, DE Bautzen, SN, DE, 02625 Hamburg, HH, DE, 20097 München, BY, DE, 85399 Köln, NW, DE, 50679

Sep 5, 2021