Consultant AMS Basis Consultant – Role Profile

1. Position Description

The SAP Basis Support Consultant is responsible for delivering high‑quality Technical Management Services in line with contractual agreements and service expectations. This includes supporting traditional on‑premise SAP systems, SAP on RISE (Private Cloud Edition), and SAP Business Technology Platform (BTP) services. The consultant also supports internal NTT Data Business Solutions AMS and consulting teams, ensuring stable, secure, and performant SAP landscapes across multiple deployment models.

As a senior SAP Basis consultant, the individual acts as a mentor, technical escalation point, and knowledge resource for junior team members, contributing to a culture of continuous improvement and technical excellence.

2. Responsibilities

Core Technical Responsibilities

• Understand and manage SAP ABAP and SAP Java stacks across on‑premise, RISE, and hybrid environments.
• Administer and support multiple database platforms including SAP HANA, SQL Server, Oracle, DB2, MaxDB, and Sybase ASE.
• Provide expert support for SAP Basis P1 incidents, ensuring timely resolution within agreed SLAs.
• Monitor and manage incidents via Solution Manager, SAP Cloud ALM, or customer‑specific ITSM tools.
• Ensure accurate incident handling, SLA compliance, and clear communication.
• Understand customer‑specific requirements such as Transport Management and security models.
• Manage Maintenance Planner activities for customer landscapes.
• Apply SAP Notes, kernel patches, and Support Packages (ABAP and Java).
• Maintain saprouter and connectivity for RISE and BTP scenarios.
• Execute and distribute EarlyWatch Alerts and system health reports.
• Perform system refreshes, client copies, and controlled system stop/starts.
• Collaborate with SAP Support for escalated incidents, including RISE and BTP‑related cases.
• Perform SAP security tasks including user administration and authorisation troubleshooting.
• Conduct Basis service reviews, identifying risks and optimisation opportunities.
• Perform SAP Enhancement Package upgrades and system migrations.
• Support SAP BTP services including subaccount configuration, Cloud Connector, and integration.
• Support SAP RISE customers with technical operations and shared responsibility alignment.

A. Customer Relationship Management

• Build and maintain strong professional relationships with customers.
• Act as a trusted advisor on SAP technical strategy across on‑premise, RISE, and BTP landscapes.
• Liaise between customers and SAP to expedite issue resolution.

B. Key Contact with SAP

• Maintain productive working relationships with SAP Support, RISE Operations, and BTP service teams.

3. Measures

A. Customer Satisfaction

• Meet or exceed customer satisfaction targets and SLA commitments.

B. Personal Development

• Achieve development objectives defined in annual performance reviews, including cloud‑related upskilling.

Contacts

A. Internal Integration

• Maintenance Support Team
• Application Support Team
• Hosting Centre Teams (internal and 3rd party)
• SAP Field Consultants
• Commercial and Account Management Teams

B. External Alignment

• Customers
• SAP (including RISE Operations and BTP Support)

C. Knowledge Requirements

• SAP Technical Knowledge across on‑premise, RISE, and BTP environments.
• S/4HANA Administration (on‑premise and RISE).
• SAP NetWeaver and NWA Administration.
• SAP Enterprise Administration.
• Database administration (HANA, SQL, Oracle, DB2, MaxDB).
• Operating system administration (Windows, Linux, Unix/AIX).
• Solution Manager and/or SAP Cloud ALM configuration.
• SAP Security and Authorisations.
• Understanding of SAP BTP services and integration patterns.
• Awareness of NTT Data Business Solutions service offerings.

D. Skills

• Organisation and prioritisation
• Problem solving and analytical thinking
• Clear and confident communication
• Strategic and creative thinking
• End‑user and stakeholder support
• Expectation management
• Relationship building

E. Attributes

• Results‑oriented
• Customer‑focused
• Solution‑driven
• Strong business judgement
• Persuasive and motivational
• Collaborative and influential
• High integrity

F. Experience

• Proven SAP Technical Support and/or Field Consulting experience.
• Experience across multiple industries and platforms.
• Experience with SAP versions (S/4HANA, R/3, ECC, NetWeaver).
• Experience supporting diverse SAP landscapes (ECC, PI/PO, BI, CRM, SCM, HR, Portals, HANA).
• Experience with SAP RISE operations and/or SAP BTP administration.
• Experience with ITSM systems.
• Experience using Solution Manager and/or SAP Cloud ALM.
• Experience with SAP Security and Authorisations.

G. Education

• Degree or equivalent experience.
• Relevant SAP certifications (BOSUP, HANASUP, SAP BTP, SAP RISE preferred).

H. Reporting

• Reports to UK Technical Support Team Lead.
• No direct reports.

I. Schedule

• Full‑time role.
• Standard hours: 9am–5pm, Monday to Friday.
• Out‑of‑hours work required for customer projects and planned maintenance.

J. Location / Travel

• Glasgow Office or Remote (UK‑based).
• Occasional travel may be required for customer engagements.