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AMS SAP BASIS Consultant

SAP Basis Support Consultant

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Managed Services – About Us

 

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.  We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.  We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.  We take care of our customers’ solutions from A to Z, transforming trust, into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.   Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services.

 

  1. Position Description:

The SAP Basis Support Consultant is responsible for delivering Technical Management Services per the contractual agreements with customers. In addition, they provide SAP technical support to the current ERP and Business Analytics install base (circa 300 customers) as well as providing technical support to the internal NTT Data Business Solutions AMS and consulting teams. In this role, the consultant is responsible for delivering high customer satisfaction to all NTT Data Business Solutions customers. As a SAP Basis consultant they are expected to act as mentor and knowledge base for the junior SAP Basis team members.

           

  1. Responsibilities:

 

  • Understand the complexity of SAP Abap systems.
  • Understand the complexity of SAP Java.
  • Understand and be able to administer multiple database architectures , SAP Hana , SQL, Oracle, DB2 , SAPDB (MaxDB)
  • Provide support for any SAP Basis P1 issues and drive through to resolution within agreed SLA’s
  • Monitor the Solution Manager Service desk for any incidents assigned to the Basis queue
  • Work all incidents to a satisfactory conclusion and within agreed SLA’s
  • Where appropriate ensure that the incident status is correctly set to reflect SLA targets
  • Understand the specific requirements of customer contracts e.g. Transport Management, roles and authorisations
  • Facilitate the maintenance optimiser download baskets for customers
  • Apply SAP notes as required
  • Apply transports in alignment with customer approvals
  • Maintain the saprouter license for maintenance customers who request that support from itelligence
  • Execution and distribution of Early Watch Reports for the maintenance customer base
  • Apply relevant SAP kernel patches as agreed by the customer
  • Apply Support Packages as agreed by the customers ( both Abap and Java )
  • Support out of hours requests for system stop/starts
  • Perform client copies as requested by the customers
  • Perform system refreshes as requested by the customers
  • Work with SAP on any incidents escalated to SAP support.
  • Perform SAP security tasks to create users and profiles and debug authorisation issues
  • Perform Basis service reviews for customers highlighting areas of potential exposure on supported installation levels
  • Perform SAP Enhancement Package upgrades
  • Perform SAP migrations ( heterogeneous and homogeneous )
  • Experience of supporting multiple customers

 

 

 

         

 

 

 

 

 

  1. Customer Relationship Management
  • Cultivate professional relationships with clients
  • Act as a liaison between customer and SAP to help expedite customer related issues

 

 

  1. Key contact with SAP
  • Cultivate professional relationship with SAP contacts

 

  1. Measures:

 

  1. Customer Satisfaction
  • Meet or exceed targets

 

  1. Personal Development
  • Completion of development objectives as defined in annual performance review

 

Contacts:

 

  1. Internal Integration
  • Maintenance Support Team
  • Application Support Team
  • Hosting Centre Team – internal and 3rd party
  • SAP Field Consultants
  • Commercial team
  • Account Management team

 

  1. External Alignment
  • Customers
  • SAP

 

  1. Knowledge:
  • SAP Technical Knowledge
    • NWA Administration
    • SAP Enterprise Administration
    • Database administration (SAP Hana , SQL, Oracle, DB2 , SAPDB (MaxDB) )
    • Operating system administration ( Windows , Unix/AIX )
    • Solution Manager system  landscape configuration 
    • SAP Security and Authorisations
  • Industry Experience
  • Awareness of NTT Data Business Solutions Ltd as a Company and its service offerings

 

 

  1. Skills:
  • Organisation
  • Problem Solving
  • Communication
  • Strategic Thinking
  • Creative Thinking
  • End User Support
  • Expectation Setting
  • Relationship Building

 

  1. Attributes:
  • Results Oriented
  • Customer Focused
  • Solution Oriented
  • Business Judgment
  • Persuasive / Motivation
  • Collaborative
  • Influence
  • Integrity

 

  1. Experience:
  • Experienced SAP Technical support and/or field consultant with a proven track record
  • Experience across multiple industries, multiple platforms
  • Experience across multiple SAP versions ( S/4 , R/3 , ECC , NW )
  • Experience across multiple SAP landscapes ( ECC , PI, BI , BI-Java , CRM , SCM , HR , Enterprise Portals , Hana )
  • System support (client or consulting) experience
  • Experience of call logging systems
  • Experience of using Solution Manager for landscape configuration and maintenance optimizer
  • Experience of SAP Security and Authorisations

 

  1. Education:
  • Degree or equivalent required.
  • SAP relevant support certifications attained, specifically BOSUP, HANASUP

 

  1. Reporting:
  • Position reports to UK Technical Support Team Lead  
  • Position has no direct reports

 

  1. Schedule:
  • Position is full-time
  • Working hours are 9am till 5pm Monday to Friday
  • Out of hours working required to support customer projects

 

  1. Location / Travel
  • Glasgow Office or Remote UK

 

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

 

Home, GB Glasgow, GB, G2 5NW

Jun 21, 2022

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