AMS - SAP ByD Consultant

UK Managed Services: SAP ByDesign Senior Consultant (Supply Chain)

Summary of Role

As a Managed Services Senior Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where the Senior Consultant will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to NTT Data BS offices and customer sites, on occasion.

The ideal candidate will be able to encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

This role will report to the UK SAP ByDesign Team Lead for the day-to-day activity, within the Managed Services AMS Team.

Key Responsibilities:

• Answers customer service requests in a timely fashion after assignment by the
  support desk co-ordinator
• Answers frequently asked questions by responding directly through the service
  request and/or supplying reference material to resolve query
• Answer customer service requests by demonstrating solutions via Teams or other
  online screen sharing tools
• Contacting and escalating to SAP support in relation to customer service
  requests
• Creating basic reports for customers
• Identifying chargeable activities with appropriate follow up internally/externally.  You may be required to provide estimates or effort and work on change requests following customer confirmation.
• May be required to perform data migration services to assist with extensions to original implementations
• May be required to perform fine-tuning activities to assist with implementations
  and Service Requests
• May be required to perform data cleansing services
• May be required to perform data entry services
• Develops professional and technical knowledge by attending educational
  workshops; reviewing technical publications; establishing personal networks;
  reviewing quarterly SAP Business ByDesign updates

Essential:

• Deep knowledge and understanding of SAP ByDesign
• Expert in Supply Chain ByDesign functions
• Excellent design, configuration and testing of specific core functional modules
• High level of verbal and written communication skills in English and local language
• Documentation skills including functional specifications, test scripts

• Work within a remote consulting support team for contracted customers using the NTT Data BS service management systems and processes and delivering within defined SLA or requested dates
• Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences.
• A strong ability to understand business processes and design appropriate solutions.
• Excellent verbal and interpersonal communication skills for working with the functional and customer teams

• Track record of full project lifecycle and development activities.
• Demonstrated ability to learn new technologies and skills quickly.
• Project related activities e.g. data migration, user support and end user training
• Hands on mentality and willing to take on unknown SAP processes
• Excellent communications skills at all levels
• Can act as liaison with client for troubleshooting ie strong skill re investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
• Presentation skills
• Ability to provide end-to-end business solutions.
• Proven experience in a combined customer service handling / functional support role.
• Ensure consistent high level of customer satisfaction with quality solutions/services
• Travel will be a maximum 25%

We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

We transform. SAP® solutions into Value