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AMS Transition Manager

Transition Manager


Managed Services – About Us

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.  We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.  We have a large number of consultants UK wide, nearshore and offshore; who provide support across all SAP areas as their primary job function.  We take care of our customers’ solutions from A to Z, transforming trust, into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.  Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services.


 1. Position Overview


The Transition Manager will provide ownership of all activities relating to the successful transition of services for new and existing customers into Managed Services, working in partnership and providing leadership to NTT Data Managed Services functional team of support consultants.  This role has no direct people management responsibility but will provide project ownership and assign tasks to identified SAP support consultants. Reporting to the Project Management & Transition Lead for UK Managed Services, the Transition Manager is responsible for delivering the transition plan, resource assignment; financial forecasting, on time billing and customer satisfaction.


2.  Responsibilities


2a. Project Ownership

* Define customer specific transition project plans that incorporate end to end processes supported by global systems; full functional transition using the defined templates; successful handover to steady state support.

* Project manage transition activities to successful completion

* Contribute to NTT Data UK growth objectives by providing direction to assigned employees on their tasks within a customer transition plan

* Provide transition related training to other NTT Data personnel

* Clear and timely communication on project status

* Own transition methodology, enhancing as required to encompass new requirements


2b. Support Profitability

* Proactively contribute to the effective development and deployment of the ongoing AMS strategy and products by successfully transitioning customers

* Ensure maximising billing opportunities

* Ensuring UK margin is guarded at all times


2c. Customer Satisfaction

* Cultivate professional relationships with customers

* Establish credibility and relationships with customer decision makers and end users

* Identify and implement end to end processes for successful transition

* Build strong relationships with management from other UK Line of Business who are also involved with the account in order to present one united NTT Data front and deliver one NTT Data  "solution" (Hosting; Field; Consulting; global offices, etc.)


2d. Relationships

*Co-ordination and relationship building with NTT Data Account Managers; Field Project Management, Managed Services Management Team and Global AMS Team

* Cultivate professional relationship with software vendor contacts e.g. SAP


3.  Measures


3a. Team Profitability

* Achieve successful transition within contracted agreed timelines

* Minimise non billable and free of charge work


3b. Team Leadership

* Provide Resource Management to assigned team

* 100% retention of key resources assigned to plan

* Regular growth of team members (as demonstrated through training, new skill development/delivery; etc.) Feedback development needs for underperformers


3c. Customer Satisfaction

* Successful and on time transition


3d. Personal Development

* Completion of development objectives as defined in annual performance review


4.  Role Contacts

* Managed Services Management Team

* Global AMS Team Managers

* Central AMS support organisation

* Field Project Managers & Field SAP consultants

* Management from other LOBs involved with the account

* Account Managers

* External contacts: Customers & Vendors (SAP etc.)


5.  Knowledge

* SAP overview and transition knowledge

* Business strategy & issue awareness from executive perspective

* NTT Data company contract knowledge


6.  Skills & Attributes

* Both strategic and creative thinking

* Problem solving

* Communication & leadership

* Expectation setting & relationship building

* Planning, results & solution oriented

* Business judgment, persuasive, motived, collaborative

* Intelligence, integrity, competitive, trust, credibility


8.   Experience

* Minimum 4 years SAP experience

* Team management

* Cross functional SAP expertise with an ability to talk across the entire application

* Experience across multiple industries

* Ability to lead strategic workshops / discussions with clients

* SAP support (client or consulting) experience


9.  Education

* Bachelor's degree or equivalent


10. Location

* Primarily home based, but flexible to working from customer site if the role requires from time to time; travel to customer sites and offices for internal and external meetings on an ad-hoc basis.


Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents. Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

We transform. SAP® solutions into Value


Home, GB Glasgow, GB, G2 5NW

Mar 28, 2024

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