Managed Services Consultant – SAP SuccessFactors Consultant

Company Overview

NTT DATA Business Solutions Group is a top 10 global IT services provider, operating in more than 50 countries. As a global SAP Platinum Partner, we deliver premier professional SAP services, combining deep industry expertise with innovation in digital, cloud, automation, and system development.

Position Overview

As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer‑focused, hands‑on role working on customer issues, enhancements, releases, and collaborating with functional and technical consultants. The role is remote with occasional travel. You will report to the Managed Services HCM Practice Lead.

You will be a team player who enjoys supporting customers to achieve excellence and implementing best practice industry solutions.  You will be an expert in your area, enjoy building trust and connections with customers, be able to make solution recommendations and enjoy collaborating with a team of highly skilled SAP SuccessFactors HCM/Payroll Consultants.

This role is remote based with minimal travel.

Main Purpose of the Role

• Provide high‑level advisory and consultative support across the SuccessFactors customer base.
• Analyse, configure and implement appropriate SuccessFactors solutions.
• Manage and support SuccessFactors releases, enhancements, and new functionality.
• Act as a strong communicator, keeping customers and management updated.
• Solve complex issues using initiative and strong problem‑solving skills.
• Ensure customer satisfaction and adherence to SLAs.
• Work within a remote consulting support team for contracted customers using the service management systems and processes.

Essential Skills & Competencies

• Expert in SAP SuccessFactors Employee Central.
• Certified in two or more additional SuccessFactors modules.
• Strong knowledge of other modules such as Recruitment, Onboarding, Time, Performance  & Goals and Compensation.
• Understanding of standard SAP integration tools and other integration methods e.g. Dell Boomi, HCI, PO etc.
• Strong communication skills and ability to guide HR business users.
• Strong integration knowledge across SAP functional areas.
• Strong documentation skills including functional specifications and test scripts.
• Project related activities e.g. data migration, user support and end user training
• Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences.

Desirable Skills & Competencies

• Knowledge of Higher Education based activities – e.g HESA, Multiple Employments,.
• Hands on mentality and willing to take on unknown SAP processes

Experience & Qualifications

• Functional / technical proficiency with at least 6 years SAP SuccessFactors experience.
• Demonstrated ability to learn new technologies quickly.
• Experience in customer service handling and functional support roles.
• Experience with data migration, user support and end‑user training.

Personal Profile – Skills & Competencies

• Excellent communications skills at all levels
• User support, problem solving, logical thinking and analytical skills.
• Documentation skills such as functional specifications, test scripts and end user training
• End to end change management skills from requirements gathering, analysis, design, testing and implementation
• Willing to take on unknown SAP processes and learn new SAP functionality
• Must be able to work independently, without supervision and can manage own workload.
• Able to multi task several pieces of work and follow change management processes
• Enjoys working independently and as a team player
• Can-do attitude

General & Additional Information

• Career pathways available across leadership, architecture, and PM.
• Role requires adherence to company policy.
• Equal opportunities employer.
• Must be eligible to work in the UK and undergo clearance.