Job Description:

SysOps Consultant – L2
Job description
About NTT DATA Business Solutions:
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.
Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.
Our clients trust our deep experience and proven approaches - all around the world.

Reporting to the SysOps Manager, the role requires the person to work with an established team. The team provides 24 hour x 7 days per week technical hotline/direct dial-in support to NTT Data Business Solutions’s SAP Business One, Infor SunSystems, EAM, SAP bydesign customers’ base. 
The role is Hosting support based and the successful candidate will be expected and required to have expertise in at least three or more of the following areas:-
1.    4 or more years of Service Desk Experience
2.    2 or more years of Monitoring experience (Service Now, Manage engine, CloudWatch, Zabbix)
3.    Basic Microsoft Server operating systems (2012 / 2016 / 2019 / 2022) 
4.    End User computing experience 
5.    Basic experience with hosting and virtualisation technologies (Hyper –V, VMware)
6.    Basic experience in Cloud Platform (Azure/AWS) – AWS Certified preferred 
7.    Basic experience in Citrix on-prem / Cloud deployments
8.    Microsoft Terminal Server/Citrix on prem / Citrix Cloud technologies 
9.    ITIL Foundation
10.    Basic Networking knowledge
11.    Good Command over English
*Desirable

Requirements
Requirements
•    Understand user requirements and requests to solve customers’ incidents and requests
•    Handle daily monitoring tool alarms/events and handle them (Disk increase, service restart, High resource usage)
•    Use the monitoring tool and validate improvements needed.
•    Understand the entire structure of the environment and continue to assess additional requirements (infrastructure and software), vulnerabilities and maintain the system in good working order ensuring continued up time.
•    Confer with management and/or users to discuss issues such as computer data access needs and configuration changes.
•    Work closely with the Network Security Officer (NSO) to ensure appropriate ISO 27001:2013 compliance is maintained around data access and availability within the support estate.
•    Document procedures and any testing in a comprehensive manner to allow team members to self-learn.
•    Train the broader NTT Data Business Solutions Anywhere and NTT Data Business Solutions Technical support team(s) on deployment methodologies (VM) and surrounding best practices around any specialist knowledge including ITIL specific practices.
•    Daily review of system monitors and backup jobs to ensure all jobs have been completed successfully and no customer system is in a warning or down state.
•    New user generation
•    Stay up to date with industry standard technologies required for platform delivery such as Microsoft Windows Server, Microsoft System Centre Security ensuring a continued dialogue with peers and management to share relevant updates.
Duties to include (but not limited to):-
•    Should be a team player and capable of handling work pressure as and when required.
•    Working on day to day technical support for external customers based across globe with high standard of customer satisfaction and technical support delivery.
•    Liaison with 3rd party and software suppliers to reach an end to end solution for customers.
•    Working in shifts would be expected apart from UK working hours (Work from home option available for odd working hours)
•    Eager to explore and learn new forthcoming technical skill especially related to Microsoft, Citrix, AWS.
•    Installation of various financial applications as per requirement based on the installation guide available
•    Troubleshooting and managing any application issues which could arise due to Operating System / Database or hosting platform (e.g. Citrix, VMware)
•    Call handling, Registering, Updating and timely closure of support logged calls ensuring customers positive feedback.
•    Open to learn and troubleshoot (from tech prospective) Financial Applications e.g. Infor SunSystems / SAP Business One etc.
NTT Data Business Solutions Sales/Internal Colleagues
•    Work as a technical point of contact for (Internal) team of Account Managers, Projects and Project Managers around queries of work, modules and no of days required to complete a job.
•    Working with internal Support (Technical / Application) team maintaining professional standards to investigate any issue which may be technical in nature
•    Deploying Windows / SQL and utilizing SQL, Citrix, VMware, and Hyper-V for internal application support /sales / training teams.

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.