Job Description:

Job Description – ServiceNow Azure Developer
Role    Azure Developer – CSM
Experience    6–10 years of relevant experience
Job Summary
We are looking for a ServiceNow developer with strong Azure and Customer Service Management (CSM) knowledge to support portal and translation requirements. The role will focus on enhancing the out-of-the-box translation solution and enabling a seamless multilingual customer portal experience.
Key Responsibilities
•    Develop and configure ServiceNow CSM solutions with a focus on customer-facing portals.
•    Work with Azure services and integrations to support ServiceNow CSM requirements.
•    Analyze the out-of-the-box translation capability and identify gaps against portal requirements.
•    Design and implement enhancements to support multilingual customer portal experiences.
•    Develop and maintain integrations between ServiceNow and Azure/external services using REST APIs and Integration Hub where applicable.
•    Configure and customize portal components, workflows, business rules, client scripts, and UI components as required.
•    Perform unit testing, SIT, UAT support, defect fixing, and deployment activities.
•    Collaborate with architects, business analysts, and functional teams to translate requirements into technical solutions.
Required Skills
•    Strong ServiceNow development experience with CSM knowledge.
•    Hands-on experience with ServiceNow Customer Service Management and portal development.
•    Experience with Azure services and ServiceNow-Azure integrations.
•    Good knowledge of REST APIs, Integration Hub, JavaScript and ServiceNow scripting.
•    Experience enhancing OOTB functionality while following ServiceNow best practices.
•    Understanding of translation, localization, multilingual portal, and customer experience requirements.
•    Good troubleshooting and communication skills.
Qualifications & Experience
•    Relevant experience in ServiceNow development and Azure technologies.
•    Experience working on ServiceNow CSM implementation or enhancement projects.
•    ServiceNow CSA/CAD certification is preferred.
Key Competencies
•    Strong analytical and problem-solving abilities.
•    Good communication and stakeholder collaboration skills.
•    Ability to work independently and as part of a cross-functional team.
•    Strong focus on quality, timelines, and delivery.

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Recruiter Name: Srinija Adapa

Recruiter Email ID: Srinija.Adapa@bs.nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.