Job Description:

Job Description – ServiceNow CSM/ITSM Developer
Role    CSM/ITSM Developer
Experience    6–10 years of relevant experience
Job Summary
We are looking for an experienced ServiceNow Developer with strong CSM and ITSM expertise to design, develop, configure, and support enterprise ServiceNow solutions. The candidate will work across customer service and IT service management processes and deliver scalable solutions aligned with ServiceNow best practices.
Key Responsibilities
•    Design, configure, customize, and develop ServiceNow CSM and ITSM solutions.
•    Work with business and functional teams to understand requirements and translate them into technical solutions.
•    Configure modules such as Incident, Request, Problem, Change and Customer Service Management as required.
•    Develop business rules, client scripts, UI policies, UI actions, script includes, flows, and notifications.
•    Configure workflows and automation using Flow Designer and other ServiceNow capabilities.
•    Support portal configuration and customer-facing CSM experiences.
•    Develop and maintain integrations using REST/SOAP APIs and Integration Hub.
•    Perform unit testing, SIT, UAT support, defect resolution, deployment, and post-production support.
•    Prepare technical documentation and ensure solutions follow ServiceNow development standards.
Required Skills
•    Strong hands-on ServiceNow development experience.
•    Good knowledge of CSM and ITSM modules.
•    Strong JavaScript and ServiceNow scripting skills.
•    Experience with Flow Designer, Integration Hub, Service Portal/portal technologies and APIs.
•    Understanding of ServiceNow security, ACLs, update sets and deployment practices.
•    Ability to troubleshoot complex technical issues and work independently.
•    Good communication and stakeholder management skills.
Qualifications & Experience
•    Relevant ServiceNow development experience across CSM and ITSM.
•    Experience in enterprise implementation, enhancement, or support projects.
•    ServiceNow CSA/CAD certification is preferred.
Key Competencies
•    Strong analytical and problem-solving abilities.
•    Good communication and stakeholder collaboration skills.
•    Ability to work independently and as part of a cross-functional team.
•    Strong focus on quality, timelines, and delivery.

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.