Job Description:

This is for Platinum Consultant - FSM
Level: L4,
Experience: 10 to 15 years
Travel: No

Job Title: FSM Platinum Consultant
Experience: 10–15 Years
Location: Anywhere in India
Overview
We are looking for an experienced FSM Platinum Consultant to lead the design, implementation, and optimization of advanced Field Service Management solutions. The ideal candidate will have deep expertise in FSM platforms, strong client-facing skills, and the ability to drive large-scale digital transformation initiatives.

Key Responsibilities
•    Lead end-to-end implementation of FSM solutions (design, configuration, deployment, and support) 
•    Work closely with business stakeholders to gather and translate requirements into scalable FSM solutions 
•    Architect complex FSM workflows including scheduling, dispatch, mobility, and service lifecycle management 
•    Provide expertise in Platinum-level FSM capabilities such as: 
o    AI-driven scheduling & optimization 
o    Predictive maintenance 
o    IoT integration 
•    Integrate FSM systems with ERP, CRM, and third-party applications 
•    Mentor junior consultants and lead project teams 
•    Conduct workshops, solution demos, and stakeholder presentations 
•    Ensure best practices, governance, and quality standards are followed 
•    Troubleshoot and resolve complex technical and functional issues 

Required Skills
•    Strong experience with leading FSM platforms (e.g., Salesforce Field Service, ServiceNow FSM, Oracle FSM) 
•    Expertise in: 
o    Scheduling & dispatch optimization 
o    Work order management 
o    Mobile workforce enablement 
•    Integration experience (REST/SOAP APIs, middleware tools) 
•    Knowledge of cloud platforms and architecture 
•    Strong problem-solving and analytical skills 
•    Excellent communication and stakeholder management 

Preferred Qualifications
•    Certifications in FSM platforms (Platinum/Advanced level preferred) 
•    Experience with AI/ML in service operations 
•    Exposure to industries like Telecom, Utilities, Manufacturing, or Healthcare 
•    Agile/Scrum methodology experience 

Education
•    Bachelor’s or Master’s degree in Engineering, Computer Science, or related field 

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