SAP SD Platinum Consultant

Position: SAP SD

Experience: 10-15 Years

Location: Hyderabad, Bangalore, Chennai. Mumbai, Pune, Delhi

Summary of Role:
The consultant will serve as a key member of the Customer Success support team, delivering expert-level functional support and issue resolution for the SAP SD module across a diverse customer base. Operating remotely, the consultant will be responsible for maintaining high service standards, troubleshooting complex problems, and driving continuous improvement in SD-related processes. This role demands strong analytical skills, cross-functional collaboration, and the ability to translate business requirements into effective SAP solutions within a fast-paced, multi-customer environment.

Key Responsibilities:
•    Provides day-to-day functional support for SAP SD within a managed services framework.  

•  This includes resolving incidents and service requests, configuration changes, supporting end users and testing and deploying fixes or enhancements
•    Delivers 2nd/3rd line advisory services to UK-based customers—many with global operations.  This includes providing process improvements, guiding customers in best practice, evaluating change requests and acting as a trusted advisor.
•    Actively engages with customers to understand business requirements and translates them into SAP solutions.

•    Problem-solving; uses own initiative to look for solutions and permanent fixes to recurring problems
•    Collaborates with cross functional teams (MM, FI, ABAP, Basis) to troubleshoot and resolve complex issues 
•    Monitors SLAs and ensures timely resolution of tickets with high customer satisfaction.

•    Manages own workload and tasks independently, maintaining high standards of quality, productivity, and utilization.

Essential Skills & Experience:
•    Minimum of 6 years hands on experience in SAP SD processes; with a proven track record supporting and configuring core Sales & Distribution processes 

•    Deep understanding of key SD functions: order management, pricing, billing, shipping, credit management
•    Practical experience in both SAP ECC and S/4HANA environments, with the ability to navigate and support each confidently
•    Specialist knowledge in niche SD areas, including:
·    Rebates and Condition Contracts
·    Inter-company process
·    Advanced ATP and backorder processing
·    International Trade
·    Plants abroad
•    Cross functional knowledge across FICO/ MM / PP / WM
•    Working knowledge of sales-related IDocs, including setup, monitoring, and troubleshooting
•    Takes ownership of SD solutions from initial analysis and design through to implementation, testing, and support
•    Able to explain proposed solutions clearly and logically to both technical SAP users and non-technical stakeholders
•    Customer-facing troubleshooting and analysis skills, acting as a liaison between business users and technical teams
•    Proven ability to work independently in a remote, fast paced environment
•    Ability and willingness to learn new technologies and skills quickly
•    Commitment to high-quality service delivery, consistently aiming for customer satisfaction and value creation
•    Travel will be a maximum of 25% 

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Recruiter Name: Ramakrishna Kodi

Recruiter Mail ID: Ramakrishan.kodi@bs.nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.