Job Description:

Experience: 5- 8 years, 
Offer will be released only for Candidate willing to work in 5.30PM to 2.30AM, there are no exceptions here, 

Key Responsibilities:

•    Provide L2/L3 support for SAP PI/PO interfaces in a 24x7 AMS environment.
•    Monitor and manage SAP PI/PO interface queues and message logs.
•    Troubleshoot and resolve issues related to message processing failures, connectivity, and data transformation.
•    Work with functional/technical teams to identify integration issues and provide resolution.
•    Handle incident and problem management processes, ensuring timely closure of tickets within SLA.
•    Coordinate with business and technical stakeholders for issue resolution and impact assessment.
•    Perform root cause analysis (RCA) and implement corrective and preventive actions.
•    Support interface deployments, transport management, and configuration updates.
•    Develop and maintain documentation for interfaces, support procedures, and technical configurations.
•    Work with SAP Support (OSS) for raising and tracking SAP Incidents when necessary.
•    Support performance tuning and housekeeping tasks of the PI/PO system.
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Required Skills:
•    Strong knowledge and hands-on experience in SAP PI/PO (7.3 and above) including:
o    ESR (Enterprise Services Repository)
o    ID (Integration Directory)
o    SLD (System Landscape Directory)
o    NWDS (NetWeaver Developer Studio)
•    Experience in configuring SOAP, REST, SFTP, File, RFC, JDBC, IDoc, and Proxy adapters.
•    Familiarity with message mappings (Graphical/XSLT/Java), BPM/BPMN, and alert configurations.
•    Understanding of SAP interface monitoring tools (e.g., Message Monitor, RWB, NWA).
•    Knowledge of PI/PO to CPI migrations is a plus.
•    Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
•    Understanding of ITIL processes (Incident, Problem, Change Management).
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Soft Skills:
•    Excellent troubleshooting and analytical skills.
•    Strong communication and interpersonal abilities.
•    Proactive, self-motivated, and customer-oriented.
•    Ability to work in a global, distributed team environment.
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Mandatory:
•    Exposure to SAP Cloud Integration (SAP CI/CPI/IS).
•    .Willing to work from 5.30PM to 2.30AM IST

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Pragya Kalra 

Recruiter Email ID: Pragya.Kalra@nttdata.com 

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.