Job Description:

This is for Sr Platinum Consultant - Senior Transition and Delivery manager
Position: L4/L5,
 Experience: 12 + years
Project name: Multiple
Country: NTT Data UK  & LE Practice
Location: Anywhere in India.
Travel: No

Job Title: Senior Transition Manager & Delivery Manager
Organization: NTT DATA Business Solutions
Customer: Large Enterprise Client

Role Overview:
The Senior Transition Manager cum Delivery Manager will lead end-to-end transition and delivery activities for a large enterprise customer, ensuring seamless migration of services (AMS, Consulting, Projects etc..), operational excellence, and adherence to contractual commitments. This role combines strategic transition planning with hands-on delivery management, requiring strong leadership, stakeholder engagement, and deep understanding of SAP and enterprise IT landscapes.

Key Responsibilities:
Transition Management:
•    Planning & Governance:
o    Develop and execute detailed transition plans, including timelines, resource allocation, and risk mitigation strategies.
o    Establish governance frameworks and ensure compliance with contractual obligations.
•    Stakeholder Engagement:
o    Act as the primary point of contact for transition-related activities with the customer and internal teams.
o    Conduct regular steering committee meetings and provide transparent status reporting.
•    Knowledge Transfer & Documentation:
o    Drive structured knowledge transfer from incumbent teams to NTT DATA Business Solutions teams.
o    Ensure all documentation (processes, SOPs, SLAs) is complete and validated.
•    Risk & Issue Management:
o    Identify potential risks early and implement mitigation plans.
o    Manage escalations effectively to maintain customer confidence.

Delivery Management:
•    Service Delivery Oversight:
o    Ensure high-quality delivery of SAP and related IT services post-transition.
o    Monitor KPIs, SLAs, and operational performance metrics.
•    Team Leadership:
o    Lead cross-functional teams including SAP consultants, technical experts, and support staff.
o    Foster a culture of accountability, collaboration, and continuous improvement.
•    Financial & Contractual Management:
o    Manage budgets, forecasts, and cost optimization initiatives.
o    Ensure compliance with contractual terms and drive profitability.
•    Customer Relationship Management:
o    Build strong relationships with customer leadership and act as a trusted advisor.
o    Identify opportunities for service improvement and additional value creation.

Required Skills & Experience:
•    Experience:
o    12+ years in IT service delivery and transition management, preferably in SAP environments.
o    Proven track record of managing large-scale transitions for enterprise customers.
•    Leadership & Communication:
o    Exceptional stakeholder management and negotiation skills.
o    Ability to lead large teams and manage complex, multi-vendor environments.
•    Certifications (Preferred):
o    PMP or PRINCE2
o    ITIL Foundation
o    SAP-related certifications

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.