Job Description:

Job Description – ServiceNow ITOM / CMDB Developer
Project    Thailand Project
Required Experience    6–8 years of relevant experience
Role Overview
We are looking for an experienced ServiceNow ITOM / CMDB Developer with strong hands-on expertise in CMDB and IT Operations Management. The role will focus on building, maintaining, and enhancing ServiceNow ITOM and CMDB capabilities.
Key Responsibilities
•    Design, configure, develop, and maintain ServiceNow ITOM and CMDB solutions.
•    Configure and support Discovery, Service Mapping, Event Management, and related ITOM capabilities.
•    Implement and maintain CMDB data models, classes, relationships, identification rules, and reconciliation rules.
•    Configure and troubleshoot Discovery schedules, MID Servers, probes, sensors, and patterns.
•    Support integrations and data ingestion from infrastructure and monitoring tools.
•    Develop and maintain business rules, scripts, flows, UI policies, and other platform components as required.
•    Perform CMDB health checks and support data quality, completeness, compliance, and correctness initiatives.
•    Investigate and resolve CMDB, Discovery, Service Mapping, and integration issues.
•    Work with infrastructure, application, and operations teams to understand requirements and implement solutions.
•    Perform testing, deployment, documentation, and knowledge transfer.
Required Skills & Experience
•    Strong hands-on experience in ServiceNow ITOM and CMDB.
•    Good knowledge of Discovery, Service Mapping, Event Management, and MID Server concepts.
•    Strong understanding of CMDB architecture, CIs, relationships, identification and reconciliation.
•    Experience with ServiceNow scripting and configuration.
•    Experience with REST/SOAP integrations and external monitoring/infrastructure tools.
•    Knowledge of CMDB Health and data quality management.
•    Strong troubleshooting and analytical skills.
Education
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: Sweta.Yadav@nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.