SAP Change & Training Analyst

Change and Training Analyst

POSITION DESCRIPTION OVERVIEW

We are one of the leading international, IT full-service providers, in the SAP environment, with over 10,000 employees in 25 countries. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence.

NTT Data Business Solutions is part of the NTT DATA corporate group, one of the largest telecommunications firms and IT service providers in the world. This cooperation allows our customers to take advantage of the best available support with their expansion plans, and provides our employees with a world leading network of specialists.

Change management and training is a key part of the SAP strategy and product portfolio and the NTT Data Business Solutions growth strategy to accelerate the development of our business and expansion from a traditional back-end service provider to an end–to-end provider of digital transformation projects.  There is a big market opportunity to help existing NTT Data Business Solutions customers, existing SAP customers and new customers achieve their digital transformation goals with the addition of change management and project-based training services as part of our suite of tools.

Experience and knowledge of user journey mapping and personas in the context of UX/UI will be advantageous.

In summary the Change & Training Analyst will be responsible for supporting the Change and Training Manager or Lead with content input and tasks support the change and training journey on an SAP client project.

As NTT Data Business Solutions incorporates wider technologies such as ServiceNow, the roles within the Change Assurance team will adapt the method and tooling to provide support on these other technology implementations.

On the job training is provided on the NTT Data Business Solutions project toolset.  

Responsibilities and Expectations

Be an integral part of the Change and Training Team transforming trust into value both in project and practice work.

Deliver within prescribed timelines high quality Project Business Change Deliverables as requested. This may include any combination of the following:

• Contribution to Change & Comms Strategy & Plan
• Change Network Design, set up & or support
• Change Impact Assessments
• Track actions arising from Change Impact Assessment
• Communications material
• Persona Design
• User Journey Mapping
• Process Mapping
• Business Readiness approach & metrics
• Tracking business readiness

Depending upon the specific project, there may be other deliverables – these provide an indication of the types of activity a Change and Training Analyst will be involved with.

Support the Change and Training manager in carrying out the following training activities:

• Training needs analysis
• Training tool selection and configuration
• Training Material development
•  Identification and set up of Course facilities
• Course timetable, scheduling & invites
• Train the trainer training and if required end user Training delivery

Course feedback

Share knowledge, skills and experience for the greater advancement of the team.  Take responsibility for self-directed learning.  Adopt the principle of one consultant two skills.

SCOPE/DIMENSION OF THIS ROLE:

• Ability to perform a full-time on-site role for selected portions the SAP Programme (or other programme of work)
• Specialization in at least one SAP module from a content perspective will be recommended
• Frequent travel including overnight stay to all locations within project scope may be required
• Flexibility required for working times and hours at key points in the implementation

PERSONAL PROFILE - SKILLS AND COMPETENCIES AND EXPERIENCE

• General understanding of and exposure to organisational change
• Well connected within business and credible amongst peers
• Ability to influence/manage a variety of stakeholders without direct line management responsibility in a period of large scale change
• Strong interpersonal and communication skills
• Ability to coach & help others to help themselves
• Good written and spoken English
• Ability to quickly see through business processes, interdependencies & cross-country and functional perspective
• Effective listener, empathic, positive outlook, embraces change
• Proactive, confident and tenacious (will follow actions through to a successful conclusion)
• High personal drive and very self-motivated,
• Demonstrated good judgement and initiative

Preferred Qualifications:

• Understanding of Change Management concepts and methodology

Understanding of SAP

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.