Job Description:

Key Responsibilities
•    Work with business stakeholders to understand and document business requirements, workflows, and processes.
•    Translate business needs into functional specifications for ServiceNow development.
•    Collaborate with technical teams to ensure solutions meet functional and non-functional requirements.
•    Support the configuration, customization, and implementation of various ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or others.
•    Develop and maintain process documentation, user stories, acceptance criteria, and test cases.
•    Conduct requirement workshops, sprint planning sessions, and UAT sessions.
•    Assist in ServiceNow platform upgrades, enhancements, and new feature rollouts.
•    Ensure compliance with ServiceNow best practices and governance guidelines.
•    Provide end-user training and support to ensure smooth adoption.
•    Act as a liaison between business teams and ServiceNow technical teams.
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Required Skills & Qualifications
•    Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
•    4+ years of hands-on experience as a Business Analyst, preferably in ServiceNow.
•    Strong understanding of ITIL processes and ITSM frameworks.
•    Experience gathering and documenting requirements, user stories, and process flows.
•    Familiarity with ServiceNow capabilities, modules, and platform functionality.
•    Excellent communication, analytical, and problem-solving skills.
•    Ability to work effectively with cross-functional teams and stakeholders.
•    Strong documentation and presentation skills.

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.