Skill: SAP S/4HANA EWM - L2 AMS Consultant

Location: Pune  
Experience: 4–7 years  
Employment Type: Full-time 

Role Overview: 
We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes.

Key Responsibilities:
- Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs.  
- Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary.  
- Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation.  
- Support end-to-end EWM warehouse processes, including:
  - Inbound delivery processing  
  - Goods receipt and putaway  
  - Warehouse task and warehouse order management  
  - Stock removal, picking, packing, staging, and goods issue  
  - Outbound delivery processing  
  - Physical inventory and cycle counting  
  - Stock types, stock transfers, posting changes, and scrapping  
  - Handling units (HU), batch-managed stock, and serial number processes  
- Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process-oriented storage control.  
- Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes.  
- Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration-related issues.  
- Support EWM integration with S/4HANA ERP processes, including deliveries, inventory postings, production supply, and goods movements.  
- Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures.  
- Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes.  
- Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases.  
- Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation.  
- Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities.  
- Support business users with training, process clarifications, and post-deployment hypercare activities.

Required Skills & Qualifications:
- Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field.  
- 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support.

- Hands-on experience with **SAP S/4HANA EWM**, preferably embedded EWM.  
- Strong understanding of warehouse management and logistics business processes.  
- Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management.

- Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues.  
- Good understanding of EWM integration with **MM, SD, PP, QM, and ABAP**.  
- Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting.

- Experience working with ITSM processes such as incident, problem, change, and release management.  
- Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.  
- Strong analytical, communication, documentation, and stakeholder-management skills.

Preferred Qualifications:
- Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration.  
- Knowledge of Production Integration, Warehouse Process Types, Process-Oriented Storage Control (POSC), Layout-Oriented Storage Control (LOSC), and Labor Management.  
- Exposure to SAP Fiori applications for warehouse operations.  
- Knowledge of EDI, IDocs, APIs, and middleware integration is desirable.  
- SAP EWM certification is an added advantage.  
- Experience supporting global warehouses, multi-site operations, or 24x7 support models is preferred.

Key Competencies:
- Strong customer-service and ownership mindset  
- Ability to manage incidents under SLA-driven support environments  
- Effective coordination with business users and technical teams  
- Structured troubleshooting and root-cause analysis skills  
- Ability to manage multiple tickets and priorities  
- Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows  

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