Job Description:

Job Title: Production Support Engineer – Java
Experience: 8–10 Years
Shift: Graveyard/Night Shift
Location: Pune / Mumbai

Job Summary
We are seeking an experienced Production Support Engineer – Java with 8–10 years of experience in supporting and maintaining enterprise Java applications in a production environment. The ideal candidate should have strong expertise in Java, J2EE, Spring Boot, Spring Integration, Microservices, and Production Support. This role involves monitoring critical production systems, resolving incidents within SLA timelines, performing root cause analysis (RCA), and collaborating with development, QA, infrastructure, and business teams to ensure high application availability and performance.
The candidate should be willing to work in a Graveyard/Night Shift and participate in on-call support and production release activities.
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Key Responsibilities
•    Monitor and support production applications built using Java and J2EE technologies. 
•    Analyze, troubleshoot, and resolve production incidents within defined SLA timelines. 
•    Perform Root Cause Analysis (RCA) for recurring production issues and implement preventive solutions. 
•    Investigate application logs, server logs, middleware logs, and database-related issues. 
•    Monitor application health, system performance, and availability. 
•    Coordinate with Development, QA, Infrastructure, DevOps, and Business teams during incident resolution. 
•    Support application deployments, production releases, patching, and maintenance activities. 
•    Manage production incidents, service requests, problem tickets, and change requests. 
•    Participate in on-call support and provide production support during planned and emergency releases. 
•    Identify opportunities for application performance tuning and process improvements. 
•    Maintain production support documentation, knowledge base articles, and incident reports. 
•    Ensure compliance with ITIL processes and organizational support standards. 
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Required Skills
Backend Technologies
•    Java 
•    J2EE 
•    Spring Framework 
•    Spring Boot 
•    Spring Integration 
•    Microservices 
Production Support
•    Application Monitoring 
•    Incident Management 
•    Problem Management 
•    Root Cause Analysis (RCA) 
•    Production Deployments 
•    Release Management 
•    Performance Monitoring 
•    SLA Management 
Databases
•    MySQL 
•    PostgreSQL 
•    MongoDB 
Development Concepts
•    Object-Oriented Programming (OOP) 
•    Software Design Patterns 
•    RESTful APIs 
DevOps & Tools
•    Git 
•    Docker 
•    Kubernetes 
•    CI/CD Pipelines 
•    Code Quality Tools (SonarQube or equivalent) 
•    Defect Tracking Tools (JIRA, Azure DevOps, ServiceNow, etc.) 
Methodologies
•    Agile 
•    Scrum 
•    ITIL (Preferred) 
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Required Experience
•    8–10 years of experience in Java application development and production support. 
•    Strong hands-on experience with Java, J2EE, Spring Framework, Spring Boot, Spring Integration, and Microservices. 
•    Proven experience supporting enterprise production applications. 
•    Experience in monitoring production environments and resolving critical incidents. 
•    Strong knowledge of application logs, server logs, and database troubleshooting. 
•    Experience working with MySQL, PostgreSQL, or MongoDB. 
•    Experience supporting REST-based applications and APIs. 
•    Hands-on experience with Git, Docker, Kubernetes, and CI/CD pipelines. 
•    Exposure to code quality tools and defect tracking systems. 
•    Experience working in Agile/Scrum environments. 
•    Willingness to work in a Graveyard/Night Shift and participate in on-call support. 
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Preferred Qualifications
•    Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 
•    Experience with monitoring and logging tools such as Splunk, ELK Stack, Grafana, Prometheus, AppDynamics, or Dynatrace. 
•    Knowledge of ITIL Incident, Problem, and Change Management processes. 
•    Familiarity with cloud platforms such as AWS, Azure, or GCP is an added advantage. 
•    Strong analytical, troubleshooting, and problem-solving skills. 
•    Excellent communication and stakeholder management abilities. 
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Nice to Have
•    Experience with scripting languages such as Shell or Python for automation. 
•    Exposure to cloud-native applications and container orchestration. 
•    Knowledge of application performance tuning and capacity planning. 
•    Experience with automation tools for deployment and monitoring. 
•    ITIL Foundation Certification. 
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Key Competencies
•    Production Support 
•    Incident & Problem Management 
•    Root Cause Analysis (RCA) 
•    Java & Spring Technologies 
•    Microservices Support 
•    Performance Monitoring 
•    DevOps & CI/CD 
•    Application Deployment & Release Management 
•    Team Collaboration 
•    Communication & Analytical Skills 
This JD is suitable for a Production Support Engineer – Java role requiring expertise in Java, J2EE, Spring Boot, Spring Integration, Microservices, Production Support, Incident Management, RCA, MySQL/PostgreSQL/MongoDB, Git, Docker, Kubernetes, CI/CD, and Agile/Scrum methodologies, with readiness to work in a Graveyard/Night Shift environment.

Recruiter Name: Srinija Adapa

Recruiter Email ID: Srinija.Adapa@bs.nttdata.com

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