NTT DATA Business Solutions is seeking an SAP Commercial Operations Manager to support the Revenue Generation Group (RGG) through CCFlex deal execution, cross-functional enablement, and sales operations. The role will support CCFlex opportunities through close and partner with Finance on payment tracking, reconciliation, and issue resolution. This position will work across Sales, Presales, Marketing, Finance, and SAP to improve deal execution, process consistency, CRM accuracy, reporting, and field enablement.

Responsibilities:

•  Serve as the primary operational lead for CCFlex within RGG, supporting opportunities through commercial planning, contracting, booking, close, and post-close follow-up.

•  Partner with Account Executives, Sales Leadership, Presales, Finance, Legal/Contracts, and SAP stakeholders to clarify requirements, resolve issues, and advance priority deals.

•  Guide teams on CCFlex structure, required documentation, approvals, internal handoffs, and opportunity setup.

•  Coordinate with Finance on payment tracking, accounts receivable reviews, reconciliation, revenue support, payment allocation, and resolution of missing, delayed, disputed, or split payments.

•  Maintain accurate CCFlex deal records, including opportunity details, contracts, SAP references, payment status, ownership, and follow-up actions.

•  Coordinate Proof of Service and other documentation required to support CCFlex A&O payments.

•  Monitor CCFlex pipeline, bookings, A&O activity, and open payments; provide recurring reporting, risk flags, and action-oriented updates.

•  Develop and deliver enablement for Account Executives, Presales, Customer Success Managers, and Business Development Representatives, including playbooks, checklists, templates, FAQs, training, and deal-specific guidance.

•  Support close planning by identifying commercial and operational risks, clarifying dependencies, and coordinating cross-functional actions.

•  Contribute to Sales Operations priorities, including CRM data quality, opportunity governance, pipeline reporting, process documentation, workflow improvement, and field support.

•  Identify recurring process gaps and implement scalable improvements that strengthen visibility, consistency, and accountability.

Requirements

•  Minimum 5 years of experience in sales operations, revenue operations, deal desk, commercial operations, sales enablement, partner operations, or a related function.

•  Experience supporting complex B2B technology, cloud, software, or professional services opportunities.

•  Demonstrated ability to coordinate work across Sales, Presales, Marketing, Finance, Legal/Contracts, and external partners.

•  Understanding of pipeline management, opportunity governance, contracting, booking, payment follow-up, and sales reporting.

•  Proficiency with CRM and reporting tools; experience with SAP Sales Cloud/C4C, SAP for Me, SAC, Excel, or Power BI is valued.

•  Proficiency using AI tools to research, analyze information, create and refine content, improve workflows, and increase productivity, with sound judgment regarding accuracy, confidentiality, and appropriate use.

•  Ability to interpret commercial requirements, identify risks, and translate complex processes into clear actions.

•  Strong communication, facilitation, organization, attention to detail, judgment, and follow-through.

•  Bachelor’s degree in business, finance, marketing, operations, or a related field, or equivalent experience.

Preferred:

•  Knowledge of SAP CCFlex, including C&S and A&O components, opportunity setup, documentation, and payment processes.

•  Experience with SAP partner programs, incentives, commercial models, deal reviews, renewals, or payment reconciliation.

•  Experience creating enablement for Account Executives, Presales, Marketing, or other go-to-market teams.

•  Experience applying AI-enabled tools to sales operations, enablement, reporting, process improvement, or deal support.

•  Experience improving sales operations through dashboards, workflow design, automation, or standardized processes.

Success Measures:

•  CCFlex opportunities are structured, documented, booked, and closed consistently with clear ownership and timely follow-up.

•  Open CCFlex payments and exceptions are visible, actively managed, and reconciled with Finance.

•  Account Executives, Presales, and Marketing have practical enablement that improves execution and reduces process errors.

•  CRM data, reporting, and deal documentation support forecasting, leadership decisions, revenue recognition, and compensation processes.

•  Priority deals receive coordinated support, and recurring issues are converted into scalable process improvements.