SAP Managed Services SD Consultant

UK Managed Services: Logistics Senior Consultant

Summary of Role

As a Managed Services Senior Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where the Senior Consultant will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to NTT Data BS offices and customer sites, on occasion.

The ideal candidate will be able to encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

This role will be responsible to the overall CEC Team Lead for for day-to-day activity, within the Managed Services AMS Team.

Key Responsibilities:

• Provide a high level  of 2nd & 3rd line advisory and consultative support to the UK Customer install base for NTT Data BS
• Provide estimates in a timely manner and communicate deliverable status to stakeholders.
• Analyse, configure and implement appropriate solutions with the support of the Functional and  Development Consultants when applicable
• Test and document new solutions prior to assigning back to the customer to carry out end users testing
• Ability to perform peer reviews of proposed and delivered solutions
• Strong communicator; able to communicate confidently with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables.
• Problem solving: uses own initiative to look for solutions/opportunities.
• Understands business process; can arrange their own tasks and workload. Accepts responsibility for their own tasks, also in terms of quality and productivity and utilisation rate.

Essential:

• Deep knowledge and understanding of S4 HANA
• Expert in Sales & Distribution (SD) with specific knowledge in:
  • Condition Contracts
  • Inter-company process
  • Pricing
  • Advanced ATP and backorder processing
  • International Trade
• Knowledge of SAP CX Functionality Cloud for Customer & Marketing Cloud
• Cross functional knowledge across FICO/ MM / PP / WM
• Excellent design, configuration and testing of specific core functional modules
• High level of verbal and written communication skills in English and local language
• Documentation skills including functional specifications, test scripts

• Work within a remote consulting support team for contracted customers using the NTT Data BS service management systems and processes and delivering within defined SLA or requested dates
• Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences.
• A strong ability to understand business processes and design appropriate solutions.
• Excellent verbal and interpersonal communication skills for working with the functional and customer teams

• Track record of full project lifecycle and development activities.
• Demonstrated ability to learn new technologies and skills quickly.
• Project related activities e.g. data migration, user support and end user training
• Hands on mentality and willing to take on unknown SAP processes
• Excellent communications skills at all levels
• Can act as liaison with client for troubleshooting ie strong skill re investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
• Presentation skills
• Ability to provide end-to-end business solutions.
• Proven experience in a combined customer service handling / functional support role.
• Ensure consistent high level of customer satisfaction with quality solutions/services
• Travel will be a maximum 25%

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents

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