SAP S/4HANA Quality Management (QM) Consultant
Job Description


At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. 

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. 

With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. 

Make this the place where you grow. 


What makes us special:

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
■ Diversity & Inclusion (e.g. various initiatives & communities)
■ Flexible working hours, (e.g. hybrid working)
■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
■ Company health benefits (e.g. Health Insurance, Optical, Dental and Medical checkup benefits)

The SAP S/4HANA QM Consultant designs, configures, implements, and supports Quality Management processes in SAP S/4HANA. The role ensures that quality processes are integrated with procurement, production, warehouse operations, sales, and maintenance to support compliance, product quality, and continuous improvement.

Key Responsibilities

  • Gather business requirements and translate them into SAP S/4HANA QM solutions.
  • Configure and customize SAP QM functionality, including:
    • Inspection planning and inspection types
    • Quality notifications
    • Quality certificates
    • Quality info records
    • Defect recording and usage decisions
    • Sampling procedures and sampling schemes
    • Dynamic modification rules
    • Quality control in procurement, production, and sales
  • Set up inspection lots for incoming goods, in-process production, final inspection, stock transfers, and customer returns.
  • Configure master data such as material masters, inspection plans, master inspection characteristics, catalogs, code groups, and selected sets.
  • Integrate QM with:
    • MM for vendor quality and goods receipt inspections
    • PP for in-process and production inspections
    • EWM/WM for quality inspection stock and warehouse processes
    • SD for customer complaints, returns, and quality certificates
    • PM/EAM for calibration and maintenance-related quality processes
    • Batch Management and Classification for traceability
  • Lead workshops, prepare functional specifications, and coordinate with ABAP/Fiori developers for enhancements, forms, reports, interfaces, and workflows.
  • Execute unit testing, integration testing, UAT support, cutover, go-live, and hypercare activities.
  • Analyze incidents and provide functional support for QM-related issues.
  • Develop user training materials, process documentation, configuration documents, and test scripts.
  • Recommend process improvements using S/4HANA capabilities, Fiori apps, embedded analytics, and quality reporting.

Required Skills and Experience

  • Strong hands-on experience in SAP QM configuration within SAP S/4HANA.
  • Good knowledge of end-to-end quality processes in manufacturing, pharmaceutical, chemical, food, automotive, or similar industries.
  • Experience with:
    • Inspection lots and results recording
    • Usage decisions and quality stock postings
    • Quality notifications and corrective/preventive actions
    • Inspection plans and master inspection characteristics
    • Certificate processing
    • Vendor evaluation and supplier quality processes
  • Solid understanding of SAP integration points with MM, PP, EWM/WM, SD, PM, and Batch Management.
  • Experience in at least one full SAP implementation lifecycle, including design, configuration, testing, deployment, and support.
  • Ability to create functional specifications and work effectively with technical teams.
  • Familiarity with SAP Fiori applications and S/4HANA reporting/analytics is preferred.
  • Knowledge of regulated quality standards, such as ISO 9001, GMP, FDA, IATF 16949, or HACCP, is advantageous depending on industry.

Qualifications

  • Bachelor’s degree in Engineering, Quality Management, Manufacturing, Supply Chain, IT, or a related discipline.
  • SAP QM certification is preferred but not mandatory.
  • Typically 4–8+ years of SAP QM consulting or functional support experience, depending on seniority.

Key Competencies

  • Strong analytical and problem-solving ability.
  • Excellent stakeholder management and communication skills.
  • Ability to map business processes into practical SAP solutions.
  • Detail-oriented approach to quality, compliance, and documentation.
  • Ability to work independently and collaboratively in cross-functional project teams.

Typical Deliverables

  • Business process design documents
  • SAP QM configuration documentation
  • Functional specifications
  • Integration design documents
  • Test scenarios and test evidence
  • Training guides and user manuals
  • Cutover and go-live support plans
  • Issue logs and enhancement recommendations

 
MY, Cyberjaya
Consulting