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IT Manager - Malaysia

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Empowering You – to break new ground!


As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.




With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.




Location: Malaysia 


What makes us special:


Team-oriented corporate culture, collaboration as equals and steady knowledge transfer


Family-friendliness (e.g. Childcare Center, paternity and maternity)


Diversity & Inclusion (e.g. various initiatives & communities)


Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities


Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)






Do you love challenges?


The IT Manager is accountable for ensuring the support and availability of all IT equipment & operations in Malaysia, and perform people manager duties for both local and global teams located in Malaysia.


  • Responsible for overseeing local IT support matters, which includes laptop imaging and deployment, first level troubleshooting, managing ticketing queues and vendor communication and escalation.
  • Responsible for the operations and support of the local IT activities including telephony system used by a global service desk team.
  • Coordinate purchasing, commissioning, deployment, refresh and disposal of all office IT equipment.
  • Cooperate with global teams with regards to end user and infrastructure issues.
  • Ensure that infrastructure documentation and operating procedures are maintained and kept up to date in line with NDBS standards and policies.
  • Support audit and risk management matters relating to IT infrastructure.
  • Support business continuity management matters with regards to process and execution of business continuity plan and exercise.
  • Propose, manage, track, and report IT spend in Malaysia.
  • Responsible as legal line manager for multiple Global IT teams, managing people related matters such as leave management, salary adjustment, promotion, and staff development.
  • Create and manage contract documents with regards to the staff augmentation services rendered for headquarters.
  • As a member of the global NDBS community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best in-class IT team.
  • Responsible for IT topics (strategy and operations) for local business and working with global team as the representative of local unit



Convince us with your potential!

  • •   University degree in Information Technology or equivalent.
  • •   Minimum 5 years’ experience in delivering and managing IT support and operations for a medium to large scale multinational organization.
  • •   Minimum 3 years experience in people management.
  • •   Possess good understanding in business continuity practices and procedures.
  • •   Basic knowledge in OS delivery, network and server infrastructure, telephony system and IT security.
  • •   Process oriented.


Do you have questions?


We look forward to receiving your complete application documents stating your earliest start date.


Get empowered by NTT DATA Business Solutions!


Norshafina Zainuddin


We transform. SAP® solutions into Value

Subang Jaya, MY, 47500

Mar 27, 2024

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