Service Delivery Manager

Job Description:

1. Ensure project objectives are met on time, on budget, and on scope based on contract.
2. Provide supporting data and report for billing, period-end closing and other requirements.
3. Collaborating with AMS Practice Manager and Resource Manager to ensure resources mobilization.
4. Actively monitoring customer satisfaction, identifying customer needs and expectations and implementing measures to increase customer satisfaction.
5. Monitoring deviations to maintain service quality (i.e SLA) and optimizing service provision across all delivery units.
6. Monitoring and managing the budget to ensure that the predetermined amount is not exceeded.
7. Communicate effectively with the relevant stakeholders to discuss service updates, problem resolution and future potential optimization & improvement on Customer Service matters.
8. Initiating and following up on customer escalations and to resolve customer-related challenges.
9. Conduct Quality Assurance & Risk Management Processes within responsible project
10. Involving people development activities including mentoring, coaching, and training to achieve company strategy and business objective.
11. Ensure timely and accurate timesheet entries and take responsibility for completing tasks in accordance with the established Work Order.
12. Implement Corporate Value, Company Regulations, Work Discipline, Code of Conduct and Compliance.

Requirements:

• Bachelor’s degree in any field
• Holds various SAP certifications; PMP certification is a plus
• Fluent in English (Upper Intermediate – B2)
• Experienced in leading teams on SAP projects

Contact:

If you have questions regarding the position, feel free to contact me.

Natania Abigail Saputra

E-Mail: natania.saputra@nttdata.com

We transform. SAP® solutions into Value