Job Description
Solution Consulting Lead (SAP Customer Engagement Executive - CEE)

Customer trust and commercial momentum accelerated through insight — by you

Lead customer engagement, value‑driven SAP journeys, and long‑term client relationships

 

Role summary

This is a pivotal role in the Nordic Mid‑Market Cloud ERP setup.

As Solution Consulting Lead, you are the leading consultant managing specific customers and defining other lead consultants (huskonsulenter) are working in the same way. Delivery‑accountable beyond go‑live, owning the customer backlog and ensuring continuous value creation. The strategy is intentionally to deliver ERP projects with a narrow, well‑defined scope, and then grow the relationship through structured backlog execution and managed services.

You lead the huskonsulent setup, and secure successful projects, and lifecycle management of customers

 

Key responsibilities

  • Own customer expansion (topline “expand”) across all mid‑market ERP clients
  • Establish and lead the huskonsulent model, including governance and quality
  • Define and run a high‑quality managed services approach
  • Responsible for implementing solutions at customers
  • Leading the team of huskonsulenter
  • Be delivery‑accountable for the end‑to‑end customer lifecycle after go‑live
  • Lead through structure, clarity and coaching rather than operational micromanagement

 

What success looks like

  • Customers experience continuity, trust and long‑term partnership
  • Backlogs are visible, prioritized and converted into value and revenue
  • A proactive service model that drives stickiness and expansion
  • High structure and quality without creating bureaucracy

 

Experience & profile

  • Strong background in consulting
  • Natural “bridge builder” across delivery models and organizations
  • Leadership mindset — coaching, guiding and setting direction
  • Manage customer relationship being a trusted advisor
  • Senior stakeholder confidence and calm authority
  • Ensure to balance capacity across customers
  • Experience acting as accountable owner, not just service manager

 

Interested in joining us?

We would love to hear from you. Send us a short introduction along with your CV, and we will get back to you as soon as possible.

To support a fair and objective recruitment process, we kindly ask that your CV does not include a photo.

 

Questions?

If you would like to know more about the role or what it is like to work at NTT DATA Business Solutions, feel free to reach out – we are happy to help.


Kristina Lundqvist

E-Mail: Kristina.Lundqvist@nttdata.com 

 

We transform. SAP® solutions into Value

 

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

At NTT DATA Business Solutions Nordics we collaborate across all Denmark, Sweden, Norway and Finland to provide our clients with top of the line SAP solutions in Life Sciences, Industrial Manufacturing & Components, Consumer Products, Wholesale Distribution and Professional Services.

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.

With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
Consulting