Job Description:

Job Description – SAP Business One Development Support Consultant
The SAP Support Development Consultant will work within a dedicated 24x5 support function to provide a customer-focused service across our existing SAP Business One Customer base across the globe.
The individual will be a customer focused IT professional with a diversified background in SAP application support across a variety of industries.  This role will provide development support to a large Customer base while working in conjunction with other departments within the global NTT Data organization.  Strong coding and technical abilities will be critical in identifying solutions and assisting with any issues as they arise.
The role is predominantly shifted within UK working hours (08:30 to 17:30) with no travel expected.  However, due to the nature of the services provided, flexibility around these hours will be required based on global delivery requirements.

Key Responsibilities:
•    Provide development support across the SAP Business One software and the associated integrations/add-ons through telephony, e-mail, and self-service tools
•    Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keeps Customers and others informed of ticket progress
•    Be attentive to the development support queue and make the first acknowledge response if needed.
•    Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue
•    Provide proactive workarounds where technical constraints impede the business process
•    Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible
•    Use remote resolution methodologies such as Teams Meeting, Webex, etc. to apply software fixes and upgrades.
•    Liaise with 3rd parties for all software bugs while following up to ensure NTT Data SLAs are met.
•    Document procedures, knowledge base articles, training manuals in adherence with Sapphire Support processes and templates both internally and Customer facing
•    Ensure operational processes are adhered to including Incident Management, Requests Management, Major Incident and Problem Management
•    Identify potential consultancy and/or training requirements while dealing with the Customer and passing these to appropriate Account Manager(s)
•    Advise where necessary, existing, and prospective Customers on best practices of SAP Business One software and NTT Data software

Experience:
•    5 + years plus of experience as .NET developer. 
•    3 + years plus of experience developing, troubleshooting, or resolving SAP Business One issues associated to SAP integrations, add-ons or any product with SAP connectivity.
•    A thorough understanding of core SAP Business One concepts, including business scenarios and SDDs
•    A background of working within an offshore team providing Customer focussed services.
•    Degree in Information Systems, Computer Science, related technical discipline, or equivalent experience.
•    Experience working in cloud systems (nice to have)

Skills:
•    Strong SQL/HANA background
•    Strong knowledge of C# is a must.
•    Strong knowledge of rest APIs.
•    Capable of troubleshooting complex SAP Business One integrations and addons.
•    An understanding of Windows operation systems, MS SQL server, LINUX, HANA Studio, HANA Views and Crystal reports.
•    Good understanding of business processes and objectives. 
•    Able to see the "bigger picture" to deliver value through NTT Data services with an ability to resolve issues using all available resources.
•    The ability to interface and influence at all levels in an organization
•    Strong organizational skills with an ability to manage competing Customer demands
•    Excellent written, verbal communication, analytical, presentational and facilitation skills
Capabilities
•    Technical Capability:
o    Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and Customer expectations
•    Personal Effectiveness and Professionalism:
o    Maintains a professional attitude and approach to work.  Uses initiative and has a proactive approach with a drive to contribute.  Focuses on achieving positive results, contributing to team goals and the overall success of the business
o    Able to work alone without constant supervision.
•    Customer Focus (internal and external customers):
o    Drive and motivation to meet and exceed Customer expectations, making their needs a primary focus of your actions.  Nurtures relationships by recognising and delivering on internal and external Customers requirements and opinions
•    Relationship Building & Teamwork:
o    Builds effective relationships through positive communication that motivates and influences others.  Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment
•    Innovation & Change:
o    Innovates to improve current working practices, products, and technologies to provide business opportunities and results.  Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.